SAS | Customer Support

The Premium Support Service works as an extension of your company’s internal resource, providing you with superior levels of business support and personal attention from a dedicated, specialist team for a fi xed annual fee.

The Premium Support Service extends SAS’ world-class customer support by providing an additional ‘proactive’ and preventative service.

The Premium Support Service is the cost-efficient way to protect and nurture your business-critical SAS® infrastructure and solutions, giving you fast access to SAS expertise on a strategic and support level for a fixed annual fee that can be budgeted into your overall SAS investment.

The service is provided by a dedicated Premium Support Service Team, and offers additional services covering Technical Account Management, Priority Issue Handling, Onsite Support and Critical Period Support, as well as entitling you to specially-tailored onsite Premium Support Workshops and invitations to prestigious SAS events. For companies with a significant investment in SAS, the personal attention of the Premium Support Service Team is the best way to ensure business continuance and an optimised strategic use of SAS within the organisation as your business needs change.

From named individuals on the Premium Support Service Team who know your SAS infrastructure as well as you do.

Fixed fees for the additional services means that you can budget ahead for the management of both routine and critical issues.

By adding onsite support into the package, you can bring in valuable expert help when it would be most useful without having to make a new business case.

Keep you informed on existing and outstanding issues, and fi rmly in control of next steps and future actions.

Proactively works with you to identify your upgrading requirements
Provides you with a range of advisory services on the assessment, implementation and operation of SAS
Co-ordinates resources required to support you
Holds regular meetings with you to understand your key projects, solutions and infrastructure
Acts as an escalation point for all upgrade and maintenence queries

Onsite Support

For SAS installation, release migration and infrastructure modernisation
For problems that can’t be resolved with remote assistance

Critical Period Support

Provides you with an experienced and dedicated consultant outside office hours
For system upgrades and infrastructure modernisation

Premium Support Workshop

Introduces you to SAS’ online services
Teaches you effective problem investigation techniques and how to make best use of priority handling service
Holds regular meetings with you to understand your key projects, solutions and infrastructure

Develop Your SAS Experts

Free access for your SAS architects to SAS Forum UK