SAS Notes

SAS Notes are the primary source of information used by Customer Support consultants to answer questions from our customers. SAS Notes contain the following types of information about SAS software:

• Known problems (and fixes or circumventions where applicable)
• Usage issues and tips
• Documentation errors and corrections
• Compatibility issues

Hot Fixes

Hot Fixes address software issues uncovered by customer applications. For some customers, a Hot Fix provides a quick solution to an immediate problem. For others, it is system maintenance. Hot fixes have been tested and are fully supported.

http://ftp.sas.com/techsup/download/hotfix/hotfix.html

Frequently Asked Questions

Our FAQ library is a collection of the questions most commonly asked of our Customer Support Staff.

http://support.sas.com/techsup/faq/

Samples and Technical Tips

Our Samples and Tips includes Quick Tips, SAS Bits and Bytes: How-to advice from the Field, Samples from Customer Support Consultants and Developers, and a Technical Tips Archive.

http://support.sas.com/sassamples/

Administrator Documentation

Administrator Documentation includes Alert Notes, Installation Instructions, System Requirements, and Setinit Instructions. http://support.sas.com/documentation/installcenter/admindoc.html

Emergency Setinits (SAS 6.09E / 6.12 / 8.x)

For emergency situations, you can download a temporary product authorisation code that will extend the use of your licensed SAS software products for 6 days.

http://www.sas.com/apps/cpi/extension_request_login.jsp

Emergency SID (SAS 9.x)

https://www3.sas.com/apps/cpi/admincenter_prompt_ShrtSID.jsp

SAS Communities

SAS communities are here to address your needs as a SAS user and offer you an intimate look at new and existing SAS products and solutions. The resources available from each community are provided to enhance your productivity and improve your SAS software experience.

http://support.sas.com/rnd/intro.html