On this page you will find everything you need to know about logging a call with the UK and Ireland Customer Support team, plus some additional information on, for example, our Service level agreements (SLA’s) and Support policies.

Logging a new call

If you encounter a problem or have any questions about using SAS software you can log a call with us in one of three ways:

1) You can contact us by telephone by calling 0845 402 9907 (8am to 6pm Monday to Friday), except Bank Holidays)

2) Send us an e-mail to support@sas.com.

The information required by Customer Support, if logging a call by e-mail, can be found at:

http://support.sas.com/techsup/contact/emits.html

3) Alternatively you can go to the Web and complete an online form at

http://support.sas.com/techsup/contact/submit_emits2.html

Policies and Service Level Agreements

The page below links to information on various issues, including service levels, who is eligible for support, what types of questions you can ask Customer Support, how and when is a problem escalated, when are problems closed and resolved and what support you can expect for non-current releases, etc.

http://support.sas.com/techsup/support.html

SAS Licensing Files

If you require a new product authorisation code, then please contact UK and Ireland Contracts Department by calling +44 (1628) 486 933 or by sending an e-mail to contracts@suk.sas.com.

Note: Customer Support cannot provide new or emergency SAS licences.

Emergency Setinits (SAS 6.09E / 6.12 / 8.x)

For emergency situations, you can download a temporary product authorization code that will extend the use of your licensed SAS software products for 6 days.

http://www.sas.com/apps/cpi/extension_request_login.jsp

Emergency SID (SAS 9.x)

https://www3.sas.com/apps/cpi/admincenter_prompt_ShrtSID.jsp