At SAS, we want to hear your views.

SAS is dedicated to the provision of services and software to the best possible standards. In the event that we do not meet your expectations and you feel that the service you have received has been unsatisfactory, you have the right to raise a formal complaint. How can I raise a complaint? You may contact us by Telephoning your regional office - (please click here for contact information) Putting the full details of your complaint in writing, for the attention of the Manager of the business function that you are dealing with Registering your complaint online in which case your complaint will be directed to the appropriate Manager on your behalf What happens next? The appropriate SAS Manager will contact you to acknowledge your complaint and provide an indication of any timescales to expect. How will I know that my complaint will be actioned? SAS UK operates a complaints procedure in accordance with our certification to ISO9001:2000 / TickIT. Ongoing certification is maintained by regular audits conducted by BVQI. This means that all complaints are actioned and followed through, as well as being viewed as opportunities to improve our business practices.

SAS Complaints Procedure