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SAS Awarded Developer Partner Status by NortelSAS develops new contact centre intelligence solution as part of the EMEA Developer Programme.03 January 2007 - SAS, a market leader in the new generation of business intelligence (BI) software, today announced that it has achieved the status of Developer Partner in the Nortel Developer Programme. Through this programme, SAS UK and Nortel will now work more closely in identifying, delivering and promoting enhanced solutions for mutual customers. SAS has been welcomed as a Developer Partner on the basis of its innovation, customer focus and synergy with Nortel’s business strategy. This recognition cements SAS’ reputation as a leading provider of business intelligence to the telecommunications industry. "We are very proud to have been invited to join the Nortel Developer Programme. This partnership is very important for us and we aim to leverage the skills of both SAS and Nortel to develop unique solutions to meet the needs of both sets of customers. The fact that we are the first company, as part of the developer programme, to add a layer of intelligence to Nortel’s contact centre environment, means that we can really make a difference and add value to Nortel’s current offerings", said John Dalton, Managing Director of SAS UK. Nortel’s Developer Programme provides a framework for SAS to engage with the telecommunication company, creating opportunities for collaborative development and delivery of new solutions to Nortel and SAS’ customers. "Nortel’s Developer Program enables and promotes innovation with strategic developers to deliver a complete integrated solution to our customers", said Paul Templeton, vice president, Enterprise solutions, Nortel, EMEA. "We are very excited to have SAS join the Nortel Developer Programme in EMEA and feel this relationship will truly add value to our customers especially in the contact centre space" SAS successfully completed all stages of the programme’s compatibility testing for its SAS® Enterprise Intelligence Platform with Nortel’s Contact Centre Manager Server. This success has paved the way for SAS to develop innovative solutions which expand upon Nortel’s current portfolio. SAS is the only vendor out of the 25 Developer Partners within EMEA, to provide business intelligence capabilities to Nortel’s solutions, enabling both the contact centre technologies and employees to make better decisions faster. With this unique proposition, SAS and Nortel have developed a new solution, which optimises the performance and profitability of contact centres. It complements Nortel’s adaptive call-routing solutions and puts this intelligence directly in the hands of its contact centre customers. The offering is based on the proven technology of SAS’ Enterprise Intelligence Platform and Customer Intelligence solutions. The integration of SAS’ intelligence platform will enable Nortel’s contact centre customers to transform call centre operations and customer management through a variety of tested techniques that includes real-time propensity scoring to ensure customers’ calls are routed and handled most effectively to optimise value to the business. SAS believes this solution is unique in the telecommunications space and will provide Nortel with a key differentiator to other market offerings. About Nortel Nortel is a recognized leader in delivering communications capabilities that enhance the human experience, ignite and power global commerce, and secure and protect the world's most critical information. Our next-generation technologies, for both service providers and enterprises, span access and core networks, support multimedia and business-critical applications, and help eliminate today's barriers to efficiency, speed and performance by simplifying networks and connecting people with information. Nortel does business in more than 150 countries. For more information, visit Nortel on the Web at www.nortel.com. For the latest Nortel news, visit www.nortel.com/news. ***To date, current membership of Nortel’s EMEA Enterprise Developer Program includes compatible solutions from 25 leading Developer Partners across Unified Communications, Mobility, Convergence and SMB. Further information on the Nortel’s Developer Program and Developer ‘Partners’ is available via the Nortel Website: http://www.nortel.com/developer. Nortel is also currently rolling out a Contact Center 6.0 campaign across EMEA. The campaign targets Contact Centre Managers in Health, Retail, Retail Banking & Manufacturing, alongside a general improved Customer Satisfaction message to the market. Visit the website at www.nortel.com and take a look at the complimentary guide that explores the evolving role of the contact centre and the resulting pressures for businesses. It provides practical advice and tips, and covers such topics as:
SAS is the leader in business intelligence software and services. Customers at 40,000 sites use SAS software to improve performance through insight into vast amounts of data, resulting in faster, more accurate business decisions; more profitable relationships with customers and suppliers; compliance with governmental regulations; research breakthroughs; and better products. Only SAS offers leading data integration, intelligence storage, advanced analytics and business intelligence applications within a comprehensive enterprise intelligence platform. Since 1976, SAS has been giving customers around the world
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