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Cabot Credit Management Optimises Collections Analytics with SAS

Standardising on SAS expected to raise performance across the Group

16 April 2012 - Cabot Credit Management, the UK's leading ethical acquirer and manager of consumer debt, has signed a contract worth over £2m for a SAS Analytics & Collections Strategy system further demonstrating its commitment to investing in market leading technology.

The system, which is due to go live in September, will optimise the performance levels of the collections process across the Group. Additionally, it will help increase right party contacts, reduce default rates and further enhance Cabot's already-high compliance levels.

Grant Young, Group IT Director, Cabot Credit Management, said: "Our Group is committed to innovative IT service delivery within the debt collection industry. Group-wide the business recognises that effective IT applications systems further supports its ethical values, provides highly effective compliant processes and controls and enhances collection rates.

The new system, which combines SAS Marketing Automation with data quality and data profiling technology from SAS subsidiary DataFlux, will deliver improved traceability, enhanced right-party-contacts, reduced default rates, increased repair rates, optimised collections strategies and industry-leading propensity models.  

Young added: "We already use SAS analytics in our Apex Credit Management business in Stratford-upon-Avon and have seen the advantages first hand that effective analytics can deliver in the full life-cycle of consumer debt collection. By standardising and further developing the system across Cabot Financial in Kings Hill it will enable us to have a transferable workforce which can support workload peaks in each business."

The SAS system is the latest demonstration of Cabot’s commitment to market leading technology. The company has already installed Noble System’s Contact Centre Solution (CCS) and Nexidia speech analytics which provide a unified solution – CCS records the calls, the predictive dialler reaches the ‘right party connects’ and the speech analytics allows every call to be analysed providing more insight for compliance, performance management and overall call handling. 

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