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When you are under extreme time pressure - which most business professionals are, most of the
time - rapid problem resolution is absolutely critical. SAS Customer Support is fully committed to
improving the quality of our service in any way we can so we are turning to you for your advice!
We are currently interviewing a random sample of customers every two weeks to find out what they think about SAS Customer Support and what they would like us to do to enhance the service. Specifically, we are contacting customers who have used Customer Support recently to find out if they were satisfied with the way we handled their call. When we have a good sample size we will publish the results. We will also look very seriously at your suggestions and, where practical, introduce new services that will help you to save time and money. SAS has a long tradition of acting on customer feedback - through the SASware Ballot, user groups, surveys and events - and we are delighted to extend this commitment to Customer Support. For more information about the award-winning SAS Customer Support service, please visit: http://www.sas.com/offices/europe/uk/services/cust_support.html
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