Utility Debt Management

White Paper

Improving Utilities Collections Through Predictive Analytics

Solution

How can I use credit control analysis to reduce bad debt charges and enhance my company's reputation?

The ability to make fast, fact-based decisions on customer risk delivers competitive edge. Our solutions helped EDF Energy identify high-risk SME customers, enabling appropriate management and intervention strategies before default occurred and avoiding provision charges and write-off.

• Understand risk: Model the risk and value of prospective, new and long-term customers. Improved profiling allows you to understand the factors that dictate risk and to reference individual risk scores when dealing with customers.
• Optimise collection strategies: Collect more with the same staffing levels by ensuring appropriate and consistent treatment of delinquent debt. Identify when late payment is likely to become non-payment, and which persistently delinquent customer you need to switch to ppm.
• Protect your reputation: Apply pressure only where it's really needed and appropriate, lowering the cost of managing bad debt and safeguarding your reputation.

How SAS solutions can help:

• Align potential value with potential debt for true customer risk rating.
• Ensure most appropriate and cost-effective strategy with advanced segmentation and 'what if' analysis.
• Direct treatment plans such as minimum promise-to-pay to multiple channels and front office systems.
• Automate collection strategies and follow-up based on response and feedback.