Key Performance Indicators in the Public Sector

Turn Performance Frameworks from a burden into a benefit

KPIs can be an invaluable technique for helping an organisation define its goals and measure its progress towards them. Unfortunately, they can often turn into an unnecessary burden:

Gathering the data can be a slow and laborious process
Reporting the indicators in a meaningful way can be a challenge
The link between performance indicators and strategic objectives is often unclear
The effect that improving an indicator will have on achieving your objectives can be difficult to predict

Performance information presented to Boards must allow the Board to: focus on the things that matter, understand and agree on what the business needs to do to deliver organisational objectives, explain business performance, and take well-informed decisions.

Performance Frameworks and Board Reporting

National Audit Office

July 09

How SAS Can Help

Fortunately, SAS has a set of tools that can remove the pain from the process and help you produce meaningful KPIs with minimum effort:

Data Integration takes the burden out of reporting National Indicators:

It can get hold of your data no matter where it's stored
It ensures you can have confidence in the data you see

Business Intelligence provides many ways to deliver your indicators to meet any needs:

It can generate regular reports as email, web reports, PDFs, or many other formats
It allows you to build your own reports and drill deeper
It generates MS Office reports that automatically download the latest results

KPI Dashboards are designed to help you focus on the important issues: