Introduction to SAS^® for Customer Experience Analytics – 3 days

Description

This course is aimed at SAS consultants and accredited partners who need to understand the components of SAS for Customer Experience Analytics for implementation and ‘proof of concept’ projects. The course focuses on how SAS for Customer Experience Analytics integrates with the dynamic data collection, data transformation and analytical capabilities pre-built into the information maps and reports available through the SAS^®9 Enterprise Intelligence platform.

Prerequisite Skills

Before attending this course, you should be familiar with SAS’ data integration and business intelligence tools. You should also be familiar with the management console and stored processes.

SAS^® Modules Used

• SAS^® Data Integration Studio
• SAS^® OLAP Cube Studio
• SAS^® Information Map Studio
• SAS^® Information Delivery Portal
• SAS^® Web Report Studio
• SAS^® Enterprise Guide^®

Course Topics

Day1:

• Overview of SAS® for Customer Experience Analytics and its components
• Installation of the pre-built metadata on the SAS® Enterprise Intelligence platform
• Connecting to SAS for Customer Experience Analytics’ data collection feed

Day2:

• Completing the installation
• Structure of the environment (data, jobs, maps and reports)
• Incremental loads
• Scheduling and dependencies

Day3:

• Customisation (what is not pre-built)
• Preview of the forthcoming DDS based architecture