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Maine Medical Center makes patient quality a priority with SAS® for Performance Management
Maine Medical Center has been named to the U.S. News and World Report Best Hospitals list twice in orthopedics and heart care. To keep its patient care and quality at the highest levels, the hospital uses SAS to understand how it performs against key patient care metrics. SAS has helped the hospital ensure that 100 percent of its heart failure patients received evidence-supported care and increased the likelihood that patients were given appropriate medication counseling at discharge.
With 606 beds, Maine Medical Center is both a teaching hospital – receiving patients from across the state – and the major community hospital for the Portland, ME, area. Along with kudos from U.S. News and World Report, the hospital is also ranked in the top 1 percent in the US in treatment of heart attacks by the US Health and Human Services Centers for Medicare and Medicaid Services (CMS). As a Level 1 Trauma Center and a Primary Stroke Center, the hospital was also named one of the Leapfrog Group's 50 safest hospitals in the US.
The hospital is also using SAS scorecarding to track medication reconciliation – the process of making sure patients are receiving the right medication in the hospital after they're discharged. Medication errors are blamed for 7,000 deaths in the US yearly, and research suggests that patients are at risk when they are first admitted, transferred to a different unit and then at discharge. Hospitals like Maine Medical are moving away from vague instructions like "resume medication you took at home" to very specific medicine directions that allow pharmacists to make sure patients are taking the right doses and there are no drug interactions. "Over the past nine months, we've gone from about 40 percent compliance with medication reconciliation to 75 percent. Our target is 90 percent," Salvador says.
Taking patient safety to the next level
And the frontline users really like SAS. When the IT staff was deciding what to invest in, it asked groups throughout the hospital for input on 43 possible areas to fund. "The departments told us that the scorecards brought a lot of value to their departments. The SAS scorecards were No. 3 on a list of 43 possible funding areas,'' said Rocket Wong, Senior Systems Analyst. He adds: "The value I see is the ability to produce far in excess of what I would be able to without this tool."
With SAS, Maine Medical Center can stay ahead of the curve in terms of maintaining data that is easy to share with accrediting organizations. "There are a number of measures that hospitals all over the country are having difficulty with," Salvador says. "But we've got all this data at hand and most of it shows improvement over time. With SAS, it is so easy to show the progress we've made."
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Associate Chief Medical Officer
Maine Medical Center
Improve quality of patient care in measurable ways.
SAS provides a scorecard that measures KPIs to meet strategic goals.
100 percent of heart failure patients are getting quality care as benchmarked by national organizations, and a medication error reduction process has improved 35 percent.
“ The way SAS helps us is that we can push out the most critical information to the frontline staff. When Maine Medical first started measuring, only 60 percent of patients were receiving all the treatment and counseling that evidence-based medicine sets as a standard of care. In our most recent month we were at 100 percent. ”
Associate Chief Medical Officer