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Contact Center Performance

The explosive growth in communication channels (email, chat, Facebook, Twitter, etc.) has only added to the challenges that contact center operational environments face when dealing with customer interaction data. The volume and complexity of the data – and the fact that most transactional data is stored in silos – hinder the discovery of operational insights that could lead to greater efficiency and lower costs.

This demo explores how SAS Visual Analytics enables you to identify demand patterns, analyze interaction trends and improve customer satisfaction while simultaneously reducing operational costs.

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