Customer support organizations are focused on an emerging truth: Proactively using intelligence from the post-production service chain will increase revenue while improving product design, manufacturing quality, and customer growth and retention.

With global competition tightening product margins, how can you turn post-production service into a competitive advantage that drives revenue?

SAS Service Intelligence helps organizations monitor, predict and optimize their entire service chain to transform after-sales support operations from disconnected cost centers into integrated profit centers. The solution set enables organizations to gain a competitive advantage by retaining satisfied customers and improving brand image. This family of flexible, extensible solutions includes prebuilt, service chain-specific data and analytical models, as well as streamlined processes and techniques that speed up both implementation and results, giving you a fast track to significant ROI. Key benefits

Increase revenue. Differentiate your organization from competitors with a service value proposition that promotes customer loyalty and expands opportunities for customer service contracts.
Improve customer satisfaction and retention. World-class predictive analytics and reporting help organizations identify emerging issues, determine their root cause, and resolve issues before they become customer problems to consistently meet or exceed customer expectations.
Ensure better processes and quality. Intelligence acquired from the aftermarket service chain can create a process-centered view of product and service quality that can inform continuous, incremental changes to front-end supply, design engineering and manufacturing processes.
Optimize all resources across the service chain. Predict and optimize parts, people and all key resources to provide the right parts and labor at the right place and time. The result is a balanced and effective service chain that improves customer satisfaction and ensures optimal inventory and resource costs.

Delivered through the SAS Enterprise Intelligence Platform, SAS Service Intelligence allows customer service organizations to integrate vast quantities of data from previously separate sources across the post-production environment, apply analytics and advanced forecasting techniques to fuel process improvements, and deliver results to decision makers across the service chain.

SAS® Service Intelligence [www.sas.com]

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