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Quality assurance

Certification
All SAS teachers are holders of a valid SAS Certificate gained during a certification exam. These exams verify objectively and in a standard way if the teacher has an in-depth knowledge of the SAS system and SAS-tools.

Pedagogical and didactical skills
SAS Customer Training takes care of the pedagogical and didactical skills of the trainers as well. To that end internal meetings, train the trainer sessions… are organized.
This guarantees that SAS teachers explain the material step by step with the adequate attention for every individual.

Customer Satisfaction
Qfor is a quality audit that focuses specifically on training and consulting organizations and other providers of 'knowledge based services'. An organization can choose between an audit of its customers' satisfaction or an audit of the internal processes. We chose for a 'client scan' as we wanted to get a picture of our customers' perception: what do they think of our training services?

When an organization receives a Qfor-label, this means that it has been screened, with a positive result on the level of customer perception: a least 80% of the interviewed customers is satisfied.

The result of the Qfor audit, performed in the summer of 2011, of SAS Customer Training: 100% of the customers are satisfied with our training services!

Thanks to the Qfor Method, Training Institutes and Consultancy Companies can achieve recognition for their quality and professionalism in their markets. More specifically in Belgium the audit resulted in a quality label as officially certified training center in the context of a training voucher program supported by the Flemish government.

As a consequence, the Flemish Government sponsors SAS Training!
BEA, "Budget voor Economisch Advies", is an initiative of the Flemish Government. It is a subsidy measure that supports companies financially when organizing training (amongst other services). Training Centers that clearly demonstrate quality and customer satisfaction become recognition. This gives an advantage of 30% on the net amount of the training invoice!

Upon course registration you need to indicate that you wish to make your payment partially by using the BEA-subsidy. Visit www.beaweb.be to find out more about the stipulations or to enter your request.