Submit a problem or question

If you encounter a problem using any product from SAS or have a question, you can use one of the following methods to contact our Technical Support staff. While any SAS software user may contact Technical Support, priority is given to designated SAS support personnel at your site.

SAS Belux Customer Support can be reached during normal working hours:

• Online
  - submit your problem or question via our webform
  - update an existing problem or track
• Telephone
  BELGIUM : +32 2 766 07 66
  LUXEMBOURG : +352 26 11 84 44
• e-mail : support@sbx.sas.com
• Fax : +32 2 766 07 77

Always indicate your phone number and/or email address in every communication with our help desk, so they can contact you.

All tracks submitted to SAS, electronically or not, are entered in our centralized database and application named Sirius. This system may generate automated replies requesting more information from you, or acknowledging an update. Please contact us if you have any questions about the handling of your problem.

If you are requesting a SETINIT, please contact Contracts Support.
Technical Support cannot provide SETINITs.