SAS Customer Support - Get help whenever you need it

Our purpose in providing total Technical Support is absolutely clear: "Help our customers make the best possible use of our software products through effective and responsive support, active advocacy, and a broad and flexible range of self-help resources."

SAS firmly believes that customer service is just as important as the product itself. That is how we keep our customers' loyalty and ensure return business. The proof of this is reflected in the 95.4 percent renewal rate of SAS software. This is consistently one of the highest customer-retention figures in the Industry!

Customer Support Services
  • Customer Support (Help Desk)
    SAS Technical Support cost is included in SAS licensing.
  • Expert Services
    Advice and Assistance in architecture design or in a specific technology, analytical or business area or a specific SAS tool.
  • Installation and Configuration
    assistance
    For the set up of your new SAS software or new release of the SAS software.
  • Technical Account Management
    Periodic review of your on-going SAS projects to solve pending issues and provide advice on new evolutions.
SAS BeLux Help Desk

Free Help Desk Support

SAS Belux Customer Support can be reached during normal working hours

Telephone
BEL : +32 02 766 07 66
LUX : +352 26 11 84 44

e-mail : support@sbx.sas.com

Fax : +32 2 766 07 77

Always indicate your phone number and/or email address in every communication with our help desk, so they can contact you.

All tracks submitted to SAS, electronically or not, are entered in our centralized database and application named Sirius. This system may generate automated replies requesting more information from you, or acknowledging an update. Please contact us if you have any questions about the handling of your problem.

SAS Notes

SAS Notes

SAS Notes are the primary source of information used by Customer Support consultants to answer questions from our customers. SAS Notes contain the following types of information about SAS software

  • Known problems (and fixes or circumventions where applicable)
  • Usage issues and tips
  • Documentation errors and corrections
  • Compatibility issues
SAS  Installation Instructions

Installation Instructions

The Install Center supports the new installation process that is in place for SAS®9. The installation and administration documentation on this site is grouped by operating environment.

In addition, these pages include updated documentation and information that has been made available after the Installation Kits were shipped to you. Installation documentation for previous releases of SAS software are still available from the Administrator Documentation site.