Quality of ICT Services precisely monitored

Working with service level agreements (SLAs) requires a reliable tool to accurately measure the quality and the performance of services. Do customers receive the quality of service they’re entitled to? Is overall service quality improving for all customers? Is the level of customer support in line with targets? ICT Shared Services relies on SAS to monitor the quality and the performance of its services.

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FPS Public Health

Improved monitoring of absenteeism in the public sector

Employees at various Belgian Federal Public Services have developed a negative reputation regarding absenteeism. But is it really true? To answer this question, the ICT department of the Federal Public Service Health, Food Chain Safety and Environment (FPS Health) was instructed to develop an application to better follow-up absenteeism on a global scale. Part of this application was to provide better and advanced reporting to achieve more efficient monitoring of absenteeism.

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Fortis ALM

Optimizing risk versus return - SAS improves efficiency of ALM reporting at Fortis Bank

Vast amounts of market data from various sources. Similar products described differently by various entities. Information delivered in different formats. In such an environment, making asset and liability management (ALM) reports becomes a very time-consuming process. Unless the proper tool is at hand. SAS provided Fortis Bank with the right building blocks for a consolidated ALM risk management application.

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UHasselt & KULeuven

SAS developers feel at home in the world of advanced statistics

SAS was one of the first companies to market a software package based on advanced statistics. Since then, the company has continued to integrate statistical procedures into its software. How do they do it? According to world-renowned Belgian statistics professors and researchers Geert Verbeke and Geert Molenberghs, SAS developers not only excel at writing code; they thoroughly understand statistics as well.

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Pharmaceutical Company

Lower stock levels, improved service quality

Keeping inventories at an optimal level is an extremely difficult exercise. Even more so when there are 8,000 pharmaceutical products involved, with each of them following a different demand pattern. Since adopting the SAS forecasting and inventory replenishment planning tool, a major Belgian pharmaceutical company is making much more precise forecasts. As a result, its costs for maintaining inventories have dropped significantly.

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