Business Intelligence boosts pension management

Improved information sharing, optimal use of financial resources, and increased productivity. These are the targets set by the Belgian National Institute for the Social Security of the Self-Employed (RSVZ-INASTI). Implementing a SAS Business Intelligence environment has been instrumental in helping RSVZ-INASTI achieve these objectives. The efficiency of internal processes can now be better monitored. With critical pensions-related information now rapidly available, more timely and efficient decisions can be made.

Improving the quality of information

As a public social security organization, RSVZ-INASTI deals continuously with a huge amount of incoming and outgoing data. It occupies a central position between self-employed citizens and other governmental bodies. The information it gathers is used to calculate the pensions of self-employed individuals and organize their follow-up.
The institute identified information sharing and reporting as key elements of its management plan. How many pension files were processed in the past month? What is the average time between a customer request and a decision? How are regional branches performing compared to one another?
“We wanted to improve internal monitoring by generating timely answers to these essential questions,” says Patrick Mylle, Policy and Strategy Advisor at RSVZ-INASTI. “And also to give management a global overview of how the institute is performing.”

SAS implements management cockpit

SAS answered RSVZ-INASTI’s needs by implementing a Business Intelligence application. The tool gathers data from existing IT systems, and then presents it to users in clear reports. These are easily accessible from the intranet. The application generates both operational reports enabling everyone in the organization to follow up on the daily status of files and management reports allowing heads of departments to undertake more thorough analyses.
“The new system has generated a greater discipline in providing quality of data and in better following internal procedures”, adds Mylle. “The SAS tool is also an ideal vehicle for communicating strategic and operational targets.”

Why RSVZ-INASTI chose SAS

• SAS offers an end-to-end Business Intelligence solution, from the collection of raw data to the generation of crystal clear reports.
• The automated reporting process makes data available more rapidly, more accurately, and more consistently.
• SAS generates both static HTML reports for all users, and an ad hoc query application for decision-makers, all based on the same data warehouse.
• Management can make decisions based on objective information.
• The modular conception of the SAS tool means it can grow seamlessly with the expanding needs of the organization.
  

Reports that speak for themselves 

Processing efficiency closely measured HTML reports on the intranet enable staff to rapidly obtain a clear idea of the time it takes to carry out daily tasks such as responding to a customer query or calculating the precise amount of a pension. SAS® Web Report Studio reports actual performances and relates these to preliminary targets.

List of relevant files for further investigation Department managers can carry out further analyses by means of ad hoc queries. The query result highlights all files that vary from the target as well as the degree of deviation. Managers can immediately look up the relevant files, without wasting time reviewing all of the documents. This boosts working efficiency and improves customer service.

Measuring achievements versus Key Performance Indicators

SAS® Strategic Performance Management is used for balanced scorecarding and to compare achievements with key performance indicators. Results are pictured by colored dots that clearly highlight problem areas. This also facilitates benchmarking. The tool provides valuable assistance in, for example, helping managers answer specific questions from public and political authorities.

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