An AC Nielsen DataTech survey completed in 2000 positioned SAS as the leader in technical support services for the fifth time in succession. The survey is conducted on behalf of SAS Australia & New Zealand every two years, to monitor the quality of support services and the requirements of our customers.

I would just like to thank you and your staff for
all the help they have given us at Colonial Bank in
resolving a critical problem. Their input and insights were
very vital in helping us resolve the problem that was
seriously affecting the bank's ability to service
its customers. Again, thanks and more power to you all.

Pablo Luciano, Colonial Bank

The top 200 users of SAS Australia & New Zealand's Technical Support service reported that on average they were 'very to extremely satisfied' with the level of service provided. In addition, they rated SAS Australia & New Zealand as their preferred provider of technical support, compared to other suppliers they presently use.