To provide the most effective response to your questions and problems, someone at your site has been designated as the local SAS Site Representative. These are knowledgeable SAS users who are provided with additional resources to assist all SAS users at your site. You can often get a quick answer to your SAS questions by contacting your local SAS site representative before calling SAS Technical Support. If you don’t know who your SAS site representative is, call us and we will give you their details.

Be Prepared!

Please provide us with the following:

• Site Number
• Operating System
• Current Software Release
• Full details of any error message and SAS log

Contact Information

• Online Support Form
• support@oz.sas.com
• Australia
  Phone: +61-2 9428 0444
  Fax: +61-2 9418 7299
  8.30am to 5.30pm (EST)
• New Zealand
  Phone: +0508 275 727 (toll free)
  8.30am to 7.30pm (NZ)
• After Hours Phone Support:
  For urgent problems after hours (including weekends) you can call the numbers above and you will be prompted to be connected to the Worldwide Technical Support Network, where technical staff in the US or Europe will be available to take your call. We request that this service only be used on urgent occasions.