SAS® Support Services
We provide 3 levels of support to our customers:
Self-Service support is available 24/7 and you can access knowledge
systems, download fixes, raise and monitor incidents from your browser.
Assisted Support is provided during office hours via a dedicated
Australia and New Zealand phone line, and for high severity incidents, via our 24 hour response
centre in the US. Support consultants benefit from years of technical
training and experience, and are also expert in the ‘softer’ skills that can be
critical to resolving issues quickly.
Enterprise Service is offered at an additional fee for when more proactive
help is required, eg. upgrades and other maintenance activity of your SAS environment.
All arrangements are individually tailored to meet your needs as a business.
SAS® Support has been certified to ISO 9001:2008.
SAS® Enterprise Service
Is an extension of your company's internal resource, providing you with superior levels of business
support and personal attention from a dedicated, specialist team for a fixed annual fee. The service extends
SAS' world-class customer support by providing an additional 'proactive' and preventative service.
|
Overview
