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Contact Details
Darryl Fox
(Northern Region)
Tel: 0417 231 874
Email: Darryl.Fox@sas.com

Natalie Gloufchev
(Southern Region)
Tel: 0415 828 988
Email: Natalie.Gloufchev@sas.com


"Our services combine a breadth of business experience with state of the art technology to turn your strategies into a true competitive advantage."
Graham Puglisi
Director Of Professional Services
SAS Australia and New Zealand

SAS® Support Services

Support Services

We provide 3 levels of support to our customers:

Self-Service support is available 24/7 and you can access knowledge systems, download fixes, raise and monitor incidents from your browser.

Assisted Support is provided during office hours via a dedicated Australia and New Zealand phone line, and for high severity incidents, via our 24 hour response centre in the US. Support consultants benefit from years of technical training and experience, and are also expert in the ‘softer’ skills that can be critical to resolving issues quickly.

Enterprise Service is offered at an additional fee for when more proactive help is required, eg. upgrades and other maintenance activity of your SAS environment. All arrangements are individually tailored to meet your needs as a business.

SAS® Support has been certified to ISO 9001:2008.

SAS® Enterprise Service

Is an extension of your company's internal resource, providing you with superior levels of business support and personal attention from a dedicated, specialist team for a fixed annual fee. The service extends SAS' world-class customer support by providing an additional 'proactive' and preventative service.

Download SAS Enterprise Support Brief