Terms & conditions

Cancellation Policy

Customer Cancellation
If you are unable to attend the course for which you registered, please inform SAS as soon as possible. Fees are fully refundable if notification is received by mail, fax or e-mail at least ten (10) working days prior to the scheduled start date of a course. After that, the full course fee will be charged. For Group or Private courses, the SAS Education Account Manager should be notified in writing of cancellations as detailed above.

SAS Cancellation
SAS reserves the right to cancel a course at any time without liability. In these circumstances, delegates will be offered an alternative date, an alternative location or a full refund of course fees paid.

SAS is not responsible for airline or hotel penalties related to the cancellation of SAS courses. Please be aware of the airline restrictions regarding non-refundable airline tickets when purchasing.

Substitutions (name changes) are accepted at any time prior to the event, subject to the replacement delegate satisfying any required course pre-requisites. Please let SAS know prior to the commencement of the course.

Group (Private) Courses

A Group course will be confirmed on receipt of the signed Group Training proposal. The signed Group Training proposal must be received by SAS no later than ten (10) working days prior to the scheduled start date of the course. SAS Education does not provide lunches and refreshments for Group courses held at customer sites ("on-site" courses) unless confirmed in writing prior to the course.

Event Setup
For course held at the customer premises ("on-site" courses), the customer will provide all the necessary equipment as discussed with the Education Account Manager when booking the event. For "on-site" courses, it is essential that current licensed software required for the event is installed on each training room PC. Separate agreements are required to provide for short term licensing of any required software.

Fee Policy

Public course fees must be paid in full prior to the course start date. If course fees are not paid on time, SAS reserves the right to allocate the course place to another delegate. All transfer charges must be paid for on receipt of invoice. SAS reserves the right to modify published course prices at its sole discretion and without prior notification.

Copyright Policy

The course material is the exclusive copyrighted property of SAS. Course material includes course notes (training manuals), presentation slides and course data. None of the course material may be reproduced, republished, distributed, posted, sold, or transferred. SAS' copyright extends to all electronic or supplementary materials provided as part of a course. Course notes are available only for attendees and are provided on the first day of a course. Course notes are not available prior to the course.