Technical Support

SAS’ acclaimed Technical Support Service is set up to provide technical expertise to our licensed customers in India. We understand that our customer’s success may depend on how effectively you can put your technology to work so it is therefore our mission to empower our customers to achieve their business goals by providing the highest level of Technical Support. The Tech support service is available to all our Indian customers at no additional charge.

We have extended our channels of communication to the web to provide you with access to valuable sources of information on technical issues from around the globe, and most importantly to provide you with an alternate, easy way of submitting your technical queries.

The Technical Support Department at SAS has a dedicated team of specialists available to help you. The team can help you verify output, clarify an error message or documentation or discuss hardware and software compatibility. SAS specialists will make every effort to resolve your problem as soon as it is received.

Contact Us
To provide the most effective response to your questions and problems, someone at your site has been designated as the local SAS Site Representative. These are knowledgeable SAS users who are provided with additional resources to assist all SAS users at your site. You can often get a quick answer to your SAS questions by contacting your local SAS site representative before calling SAS Technical Support. If you don’t know who your SAS site representative is, call us and we will give you their details.

Be Prepared! Please provide us with the following:

• Name
• Site Number
• Company
• Phone
• Product
• Current Software Release
• Operating System
• Full details of any error message and SAS log

• SAS Enterprise Guide: Exporting Results and Preserving Historical Versions (Video Tip)

  In this short video, SAS instructor David Ghan explains how to keep historical versions of your exported results. (SEP 13)

• Frequently Asked Questions Regarding Storage Configurations (PDF Paper)

  This paper provides an update to a 2007 paper that offers best practices for configuring your IO subsystem. The topics are varied and therefore potentially offers something for each SAS administrator. (SEP 13)

• SAS Enterprise Guide 4.3 is available (Blog Post)
  

  Chris Hemedinger explains the enhancements in SAS Enterprise Guide 4.3 and shares how you can get this software update. (SEP 09)

• Fix available for "Communication error with launch server" (SAS Note)
  

  This note describes the problem in SAS 9.2 that causes you to receive the error message "Communication error with launch server". The note also provides a fix for this problem. Select the Hot Fix tab to access the fix. (SEP 09)

• Resources for SAS/GRAPH (Documentation)
  

  If you use SAS/GRAPH software, you need to know about the SAS/GRAPH product page. It provides all of the online resources that are available from SAS for this product. (AUG 26)

• A SAS Output Delivery System Menu for All Appetites and Applications (PDF Paper)
  

  This paper, presented at SAS Global Forum 2009, describes how to unleash the power of ODS destinations to generate fantastic applications and reports, regardless of what applications you use or your taste in reporting styles. (AUG 23)