Technical Support

SAS maintains outstanding levels of support and customer satisfaction through self help and assisted-help resources.

Self Help

While we pride ourselves on fast and accurate responses to customer questions and problems, SAS provides an array of resources to enable you to find answers and resolve problems on your own, without having to contact Technical Support.

• Go to Our Knowledge Base
• Engage Your On-site SAS Support Personnel
• Download Files and Hot Fixes
• Visit the Discussion Forums to Converse with SAS Users

Assisted Help

If you are unable to resolve a problem by using the Self Help resources, you can contact our technical support.
Telephone: +852 2105 3534 (Mon to Fri: 0900 to 1730)
Email: support@sas.com

Before you contact us...... it will speed resolution of your problems if you collect the following information:

• Your site or customer number
• Product name
• SAS software release
• Operating system
• Description of your problem