Your customer care team

Customer satisfaction is part of SAS commitment to customers. At SAS, we truly listen to customers to understand their needs, and dedicate to products innovation and services enhancement to create values for customers business. We want our customers can count on us to be around for long haul. 

Aligning with this commitment, we established a new division - "Customer Care" in April 2009, which is mainly to serve for the existing customers in Hong Kong. 

Our missions: 

• Understand existing user experience and needs on SAS products or services
• Enhance the level of customer satisfaction
• Maximize customer value proposition
• Provide non-technical support services 

SAS Enterprise Guide® Expiration Dates

SAS Enterprise Guide software has a built-in expiration date, which is generally five to six years after it has been released.  Please check your current EG version and its expiration date.  To fix the issue, you would need to consider either to apply the hotfix or upgrade (Note: EG 4.2 is compatible to SAS 9.2). 

Click here for more information

Should you need the media of EG ver. 4.X or have any query, please contact SAS Customer Care Division.  E-mail to agnes.ho@sas.com or gloria.fung@sas.com

TECH TIPS

Inserting a Blank Line After Every n Observations in PROC PRINT Output Using SAS® 9.2 
Learn to solve it the easy way using the new features of the Base SAS 9.2 PRINT procedure. This note is adapted from Don't Be a SAS Dinosaur: Modernize Your SAS Code.

Print All Data Sets That Exist in a Directory 
Learn to write a macro that searches for and prints all data sets that exist in a directory that you specify. Full code and example are included.

Accessing a Microsoft SQL Server Database from SAS on Microsoft Windows
Follow this step-by-step code - complete with screen shots - to gain access to a Microsoft SQL Server database using one of two available options: SAS/ACCESS® Interface to ODBC or SAS/ACCESS® Interface to OLE DB.