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Customers

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Business Analytics

  • Brooks BrothersAccurate inventory forecasts help this high-end clothing retailer remain profitable as it expands operations around the globe.
  • ENMAX EnergyOpting to implement SAS Analytics is one step that is helping ENMAX Energy achieve its goal when it comes to balancing supply and demand.
  • QuaestorThis Hungary-based enterprise -- which operates in the financial services, communications and travel industries -- boasts costs savings and efficiencies across business lines with SAS Business Analytics.
  • RBCRoyal Bank of Canada (RBC) wanted a way to detect fraudulent mortgage, loan and credit line applications before they cost the bank money. The challenge was in preventing fraud without affecting legitimate customers. RBC used SAS® to build a fraud rules application that leverages powerful analytics to target suspect applications.
  • Valence HealthValence HealthWith SAS Analytics, Valence Health helps groups of independent doctors and hospitals leverage the economies of scale that come from clinical integration while managing risk, achieving financial success and providing a higher quality of health care to patients.
  • Wisconsin Department of RevenueWisconsin Department of RevenueState revenue officials, with help from SAS, collected $32 million in revenue more quickly than ever and uncovered $5 million that might have otherwise gone uncollected.

Customer Intelligence: General

  • Allianz PortugalAllianz PortugalThe Portuguese branch of Allianz makes compelling, timely offers that keep its insurance customers in the fold thanks to the help of SAS.
  • AXA EquitableUsing SAS ensures significant returns for AXA Equitable as they identify customers open to new opportunities.
  • Entel PCSLeading Chilean mobile phone provider improves customer retention with SAS.
  • Mutual & FederalSAS Insurance Intelligence Solutions helps Mutual & Federal build swifter, more efficient and intelligent enterprise.
  • Nedbank RetailThanks to its reliance on SAS, Nedbank Retail has seen a fivefold decrease in implementation times on business intelligence projects for customer departments.
  • ParksonUsing SAS® Customer Intelligence, this leading Asian retailer increased response to targeted mailings by 40 percent.
  • PrimeCreditTo gain a competitive edge in Hong Kong's financial services market, PrimeCredit uses analytical CRM and smart marketing.
  • Standard Chartered BankStandard Chartered Bank relies on SAS data warehousing and analytical capabilities to attract and retain customers across a wide spectrum of Near East and Far East cultures.
  • The Nature ConservancySAS helps optimize response rates and increase individual gift sizes.
  • The Wine HouseThe Wine HouseUsing SAS, The Wine House discovered $400,000 of lost inventory, reduced aged inventory by 40 percent and has real-time access to customer data for better targeted marketing.
  • Viseca Card ServicesViseca Card ServicesFor customer intelligence and competitive advantage in a fierce European credit card market, Viseca Card Services turns to SAS.
  • Volkswagen Financial ServicesSAS provided a high-performance software solution that could be used to develop reproducible and meaningful scoring models for use in meeting Basel II requirements, improving BaFin IRB ratings and lowering finance costs.
  • Williams-SonomaWilliams-SonomaTo increase profits across multiple brands and multiple channels, Williams-Sonoma counts on SAS.
  • Williams-SonomaModeling analysts at the home furnishings retailer count on SAS Enterprise Miner for valuable customer insights.
  • World Wildlife FundSAS helps WWF increase the effectiveness of marketing and membership programs while saving precious resources.

Customer Intelligence: Cross-Sell/Up-Sell

  • AXA EquitableUsing SAS ensures significant returns for AXA Equitable as they identify customers open to new opportunities.
  • QuaestorThis Hungary-based enterprise -- which operates in the financial services, communications and travel industries -- boasts costs savings and efficiencies across business lines with SAS Business Analytics.

Customer Intelligence: Customer Analytics

  • VerizonMajor telecom operator produced a 360-degree view of customers in less than three months, improving campaign close rates (sales) by more than 250 percent.

Customer Intelligence: Customer Experience Analytics

  • Lotte.comOnline retailer measures sales increases attributed to enhanced customer insight, better understands customers' online behavior, reaches high-profit customers and influences purchase decisions with SAS for Customer Experience Analytics.

Customer Intelligence: Customer Retention

  • AXA EquitableUsing SAS ensures significant returns for AXA Equitable as they identify customers open to new opportunities.
  • QuaestorThis Hungary-based enterprise -- which operates in the financial services, communications and travel industries -- boasts costs savings and efficiencies across business lines with SAS Business Analytics.
  • VerizonMajor telecom operator produced a 360-degree view of customers in less than three months, improving campaign close rates (sales) by more than 250 percent.

Customer Intelligence: Customer Segmentation

  • QuaestorThis Hungary-based enterprise -- which operates in the financial services, communications and travel industries -- boasts costs savings and efficiencies across business lines with SAS Business Analytics.
  • VerizonMajor telecom operator produced a 360-degree view of customers in less than three months, improving campaign close rates (sales) by more than 250 percent.

Data-Driven Decision Making

  • FCCI Insurance GroupUS commercial insurer expects hefty gains using SAS Analytics to select the right accounts and to price products appropriately.

Drug Discovery and Development

  • Solvay PharmaceuticalsSAS Drug Development helps Solvay Pharmaceuticals expedite and globalize the drug development process.

Financial Intelligence: General

  • IDS GmbHThis German financial-services firm counts on SAS for seamless data integration, thus providing more precise risk reports and a more accurate means for meeting government standards.
  • Tapiola GroupSAS speeds reporting, improves accuracy and helps Tapiola group to meet International Accounting Standards.
  • US Fish and Wildlife ServiceSAS helps this federal agency streamline business processes and make performance-based decisions about expenses.
  • Vestas WindVestas, the world’s leading producer of high-tech wind power systems, uses SAS to achieve an accurate, enterprisewide view of all its divisions and activities.

Financial Intelligence: Activity-Based Management

  • VisaWith SAS, Visa now builds more robust, user-friendly models to calculate customer and product profitability in far less time. Now, Visa can see 100 percent of the organization by product, client, product within clients, or clients within products.

Fraud Prevention and Detection

  • GE Consumer & IndustrialThere are leads and indicators to assist auditors in identifying fraudulent claims. In a blind test, SAS analyzed an unfamiliar set of data to show that SAS was able to identify suspect claims without industry knowledge. GE C&I now audits 100 percent of claims for suspicious activity.
  • Los Angeles CountyLos Angeles CountyHighly accurate social network analysis powered the county's fraud-detection efforts, generating an annual return of nearly $30 million.
  • PBSPBSUsing SAS, PBS improves processing time and has better analytic tools to fight credit card fraud.
  • RBCRoyal Bank of Canada (RBC) wanted a way to detect fraudulent mortgage, loan and credit line applications before they cost the bank money. The challenge was in preventing fraud without affecting legitimate customers. RBC used SAS® to build a fraud rules application that leverages powerful analytics to target suspect applications.
  • Viseca Card ServicesSwitzerland’s largest credit card company uses advanced SAS Analytics to reduce losses due to fraud by 15 percent – a record few credit card companies can match.

Governance, Risk, and Compliance

  • AFFINBANKSAS helps bank build stronger competitive edge through better risk management practices.
  • IDS GmbHThis German financial-services firm counts on SAS for seamless data integration, thus providing more precise risk reports and a more accurate means for meeting government standards.
  • Record BankSAS simplifies data collection at Record Bank
  • Volkswagen Financial ServicesSAS provided a high-performance software solution that could be used to develop reproducible and meaningful scoring models for use in meeting Basel II requirements, improving BaFin IRB ratings and lowering finance costs.

Health and Condition Management

Human Capital Intelligence

  • Banca CarigeSAS Human Capital Management helps Banca Carige retain the best employees, improve HR management and ensure data uniformity across the group.
  • North Carolina Office of State PersonnelNorth Carolina Office of State PersonnelCombining multiple data sources into a single data warehouse with SAS provides a holistic view of the state talent pool as well as the forecasting and predictive modeling-capabilities that allow for proactive workforce planning.

IT Management

Merchandise Intelligence: General

  • WaitroseWaitrose improves stockholding, reduces waste

Merchandise Intelligence: Price Optimisation

Partners

  • AutoZoneTo provide its employees with easy access to business data and maintain its competitive edge, AutoZone uses the SAS Enterprise Intelligence Platform.
  • ENMAX EnergyOpting to implement SAS Analytics is one step that is helping ENMAX Energy achieve its goal when it comes to balancing supply and demand.
  • ODECODECRegional utility cooperative in Eastern United States keeps electricity costs to a minimum, thanks to accurate demand forecasts generated with SAS Analytics.
  • The Wine HouseThe Wine HouseUsing SAS, The Wine House discovered $400,000 of lost inventory, reduced aged inventory by 40 percent and has real-time access to customer data for better targeted marketing.
  • VerizonMajor telecom operator produced a 360-degree view of customers in less than three months, improving campaign close rates (sales) by more than 250 percent.

Performance Management

  • Briggs & StrattonBriggs & StrattonSAS powers business intelligence at all levels of the manufacturing company – from quality improvement to supply chain intelligence.
  • JPMorgan Asset ManagementInvesting in intelligence
  • Maine Medical Center100 percent of heart failure patients receive quality care as benchmarked by national organizations, and a medication error reduction process has improved 35 percent.
  • Mutual & FederalSAS Insurance Intelligence Solutions helps Mutual & Federal build swifter, more efficient and intelligent enterprise.
  • Tapiola GroupSAS speeds reporting, improves accuracy and helps Tapiola group to meet International Accounting Standards.

Profitability Management

  • Farmers Insurance GroupFarmers Insurance GroupWith SAS, this insurer can analyze and model customer lifetime loyalty and profitability, determine distribution and marketing strategies, and identify customer experience investments.

Risk Management

  • DominionDominion counts on SAS for risk management and decision support on the commodities trading floor.
  • IDS GmbHThis German financial-services firm counts on SAS for seamless data integration, thus providing more precise risk reports and a more accurate means for meeting government standards.
  • IDS GmbH -- Analysis and Reporting ServicesSAS solutions empower subsidiary of the Allianz group to analyze portfolio risk.
  • VUBOne of the largest banks in Solvakia uses SAS to improve asset and liability management and manage interest rate risk.

Service Intelligence

  • Whirlpool Corp.Whirlpool Corp.Whirlpool achieves significant savings using SAS Warranty Analysis.

Strategy Management

  • Tapiola GroupSAS speeds reporting, improves accuracy and helps Tapiola group to meet International Accounting Standards.
  • Volkswagen Financial ServicesSAS provided a high-performance software solution that could be used to develop reproducible and meaningful scoring models for use in meeting Basel II requirements, improving BaFin IRB ratings and lowering finance costs.

Supply Chain Intelligence

  • KraftTo ensure that each of its foods contains just the right flavor, crunchiness or creaminess, Kraft uses its SAS-powered SENECA system.
  • Sub-Zero Freezer CompanyFreezer manufacturer uses SAS Warranty Analysis to reduce problem detection times by 50 percent.