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Customer Support Center

4th Quarter 2003
Message from Customer Value
Canadian Regional Users Groups Take Flight!
SAS Users @ Work
John Fahey, from Halifax, Nova Scotia, has been using SAS since the early '80s. Learn more about John and his Techie Tip.
Key Happenings
Fall Users Group Meetings in Canada
SUGI29 - Montréal, May 9-12, 2004 - First time in Canada!
SAS Calgary Office ... New Faces, New Spaces
Education Tips and Tricks
Laki Kourakis is the Ottawa regional training manager and has been with SAS Canada for more than 12 years. Find out more about Laki and learn his best Techie Tip secrets.

Martha Casanova, Customer Value CoordinatorCanadian Regional Users Groups Take Flight!


Users groups have long been a mainstay of SAS culture. The SAS Users Group International (SUGI) will hold its 29th annual session in May – and, for the first time ever, this event will be held in Canada! SUGI will meet in Montréal, attracting upwards of 3,000 users from all over the world.

But don’t wait until 2004 to take advantage of a users group meeting in Canada. This fall’s line-up includes meetings hosted by long established, new, and re-launched regional users groups. In addition to existing groups in BC (BCSUG—British Columbia SAS Users Group), Alberta (CPSUG—Canadian Prairie SAS Users Group) and Toronto (TASS—Toronto Area SAS Society), the Ottawa-area users group is in the midst of being re-launched as OASUS (Ottawa Area SAS Users Society). Montréal is also getting in the act, with a new executive committee poised to begin holding meetings this fall. And SAS users in cities such as Halifax, Quebec City, Winnipeg, Regina/Saskatoon and others have shown interest in starting up users groups. We look forward to working with interested users to make these initiatives a reality! Join us at one of the upcoming users group meetings listed below, or let us know if you’re interested in helping us launch a regional users group in your area!

More than just providing you with news, helpful information and stories in an easy-to-read format, the Customer Value Team also wants to ensure that we don’t clog up your inbox with unwanted e-mails! We will only send you this newsletter if you want to receive it. Subscribe by clicking the attached subscription box. If you have already subscribed, thank you for your interest!

We look forward to seeing you at one of the many regional users group meetings scheduled for the fall. Please let us know if the Customer Value Team can help you with any of your SAS needs. Christy Hobley, Martha Casanova or Wally Thiessen can be reached at: cvp@can.sas.com.


Fall Users Group Meetings in Canada

The Customer Value Team is gearing up to work with a number of regional users groups to support their fall meetings. These meetings will consist of a variety of presentations from SAS users, as well as SAS employees. Please join us to find out what other users are doing with their SAS software, while learning some techie tips, best practices and more. The following is a list of events and locations. If you are interested in attending, please register at this link. (events will be added to this Web site approximately 4 weeks prior to date).

 

 Date

 City

 Location

 User Group & Contact

 Sept. 26

 Toronto

 63 Gould St., Oakham House
 Ryerson University

 TASS - Carl Clutton

 Oct. 7

 Victoria

 Victoria Conference Centre
 720 Douglas St.

 BCSUG - Tanya Kolosova

 Oct. 8

 Vancouver

 UBC Robson Square, 800 Robson St.
 Room: HSBC Hall (C680)

 BCSUG - Tanya Kolosova

 Oct. 9

 Edmonton

 Alberta Research Council Auditorium
 250 Karl Clark Road

 CPSUG

 Nov.

 Ottawa

 To be determined

 OASUS - Jonathan Hagerman

 Nov. 18

 Montréal

 Auditorium (Bell Canada)
1050 Beaver Hall

 MONSUG - Eric Lacombe

 Nov. 13

 Quebec City

 To be determined

 TBD - Andrea Pender

 Nov. 21

 Toronto

 Macdonald Block (2nd Floor)
 900 Bay St.

 TASS - Carl Clutton

SUGI29 - Montréal, May 9-12, 2004 - First time in Canada!

SAS Users Group International (SUGI) is a nonprofit organization that is open to all SAS software users throughout the world. There is no membership fee. SUGI exists to provide a means for SAS software users to exchange ideas, explore ways of using SAS software and participate in activities of mutual interest.

More than 3,000 SAS users representing more than 35 countries are expected to gather for three and a half days of intense learning and networking. There are a variety of sessions including Coders’ Corner, hands-on workshops, statistics and data analysis, and much, much more! To keep abreast of all the latest SUGI developments, visit the official SUGI Web site.

Hear from past attendees on why YOU should attend… We asked past SUGI attendees if they would recommend that all SAS users to attend, and why. Here are their responses:

“SUGI has allowed me to network with experienced SAS users in all fields. Since many topics are covered, I was able to take back solutions that help in my day-to-day work. The popular workshops, especially those presenting new stuff in SAS, are really interesting. Getting back from SUGI with new ideas keeps me looking forward to the next.” Yves Lapierre – Bell Montréal. (Yves has attended the last two SUGIs.)

“As both a presenter and an attendee of several SUGI conferences, I can’t express enough the importance of this annual conference. Although the benefits from a regular SAS course are evident, the knowledge gained and the contacts made at SUGI cannot be truly measured. I would strongly recommend this conference to any SAS developer, manager, or user.” Greg McLean – Statistics Canada. (Greg has attended seven SUGIs and has presented at one.)

“SUGI is an invaluable experience. I especially like the hands-on workshops. SUGI helps me understand what is going on with other SAS users and keeps me up-to-date with new SAS technology developments.” Helen Kim – Helen Kim Inc. (Helen has attended SUGI twice and presented once.)

“Although regular attendees of SUGI have different reasons for attending, I think we all agree it helps us to learn and grow as SAS users. At the first SUGI I attended (Nashville), I picked up a tidbit in a Coder's Corner session that has been a major time saver for me. Every year since, I have found similar nuggets. And the best reason for attending is that SUGI is fun. If you are into serious fun, there is the fun walk/run. For the less serious, there are the mixers and a kickback party. See you in Montréal!” Peter Eberhardt – Fernwood Consulting Group INC. (Peter has attended six SUGIs and presented at two.)

SAS Calgary Office ... New Faces, New Spaces

Over the past year, the SAS Calgary office has undergone many changes in order to better serve you. So much has changed, in fact, that we've hired new people and grown out of our existing office space. Our new address, effective Aug. 15, is:

Suite 1801, Sun Life Plaza, West Tower
144 - 4 Avenue SW
Calgary, AB T2P 3N4

Our phone number remains the same: 403 265 5177.

Our fax number also remains the same: 403 265 4451.

Please click here for a quick introduction to the members of the SAS Western Region team. We serve clients from Manitoba to Vancouver, including the Yukon, North West Territories and Nunavut. Please feel free to contact any of us if we can be of service. And if you're in the neighbourhood, please stop by and say, "Hi!"


John Fahey – Halifax

Company: Reproductive Care Program of Nova Scotia

SAS History:  I have been using SAS since the upper years of my undergrad statistics classes in the early ‘80s on CDC/Cyber, DEC/VMS, DOS, various Unixen and every version of Win-Doze. For the past two years, I have been using it exclusively as my reporting and analysis tool, interfacing with an Oracle RDBMS using SAS/ACCESS and relying on PROC TABULATE, SAS/GRAPH, and sometimes SAS/STAT ( primarily PROC LOGISTIC ). My latest project involves using ODS XML and open-source XSL formatting tools to develop a 100-plus-page annual report untouched by human (or Microsoft :-) hands, see http://rcp.nshealth.ca/rcp_3047.html soon for version 0.2.

For more about John, including his “Techie Tip,” click here

Laki KourakisLaki Kourakis joined SAS Montréal in software sales back in 1991. A few years later, he transferred to Ottawa to assist in opening the Ottawa office and oversee the education practice. Laki holds a bachelor’s degree in computer science from Concordia University in Montréal. After college, he began his IT career and now has more than 25 years of experience, including stints at companies such as Digital Equipment of Canada, Hewlett Packard, and now, SAS. During his more than 12 years at SAS, Laki has successfully sold SAS software and taught a diverse selection of SAS courses. He still teaches the core courses (yes, even Macro), and has worked with SAS World Headquarters to develop new courses, most recently Programming III. Last year, Laki toured the country as part of the team that introduced SAS System 9 to our customers. Not only did he see breathtaking sites in some of Canada’s finest cities (Halifax, Whitehorse, Victoria, Vancouver, Edmonton, Regina and Quebec City), but he also got to meet hundreds of our wonderful SAS users.

For more on Laki, including his "Techie Tip", click here.

 

 

 

Title:
Logistic Regression Using the SAS System
Author:
Paul D. Allison
Reviewed by: John Amrhein, Statistical Services Specialist, SAS Institute (Canada) Inc.
John AmrheinJohn Amrhein has served as a statistical services specialist at SAS for four years.

John's OpinionThis book is a must for statisticians familiar with modeling continuous responses who now find themselves needing to model categorical responses. Using a relaxed, conversational tone, Paul Allison takes the reader from a non-technical introduction of the theory to fitting a model for longitudinal data, with many topics in between.
Full review...

If you would like to review a book, please contact the Customer Value team.  For a complete list of the popular books on our review list, click here.


Evaluation forms were collected at the Spring Celebration Tour. The following results will be used to help determine future presentation topics. Thanks to all who participated!
The following percentages are representative of people who said they would like to see a presentation on this topic in the future.
* 65% - Programming techniques and efficiencies.
* 44% - Report writing , data management and warehousing.
* 43% - Analytic intelligence.
* 34% - Web information delivery.

Users Groups - Nearly 80 percent of the people who attended the Celebration Tour said they would be interested in attending future Users Group meetings.

BetterManagement.com is the leading management information portal.
BetterManagement.com provides content from industry-leading sources on performance measurement, profitability analysis, cost management, business process planning and value collaboration.

You can get up-to-date technical and business information by subscribing to SAS' e-newsletters. Click here for details.

For details on all of SAS' products and solutions, click here


M2003, SAS' Data Mining Technology Conference and Training
M2003This October 13-14, SAS will once again host the world's premier data mining technology conference. M2003 will be held at the Rio Hotel in Las Vegas and, in addition to the speaker sessions, offers the latest and greatest technical training in the industry.
As a bonus for Canadian customers, when you use your EPTO (Enterprise Professional Training Offer) units to register for the conference and/or the courses, you save on the exchange! Your EPTO units purchased in Canada are on par value with the US EPTO units listed for the conference.
Take advantage of this deal and indicate your training preferences when you register. To learn more about registering with EPTO units, please call 1-877-SAS-INST.

For the latest information on education training courses, register now to receive EDUmation – the monthly electronic newsletter from SAS Training.


Oct. 6 - 8: Ottawa - GTEC - E-Canada: Governments Working Together to Serve Canadians
GTEC Week brings together public sector managers and top technical minds from all levels of government and the private sector. Together, they will share knowledge and discuss practical strategies for harnessing the tremendous power of IT to improve government operations and service delivery in the public sector.
Ottawa Congress Centre & Westin Hotel Register now!

Sept. 23: Toronto - AARM Presents 'Triple Win' Creative Marketing Initiatives That Work for the Customer, the Retailer and CPG Companies
Delta Chelsea Hotel -- Churchill Ballroom, 33 Gerrard St. W., Toronto, Ontario, 11:30 a.m. - 3:00 p.m. Register now!

Oct. 15 - 17: Las Vegas - BetterManagement Live -- Manage Uncertainty with Insight: Build Achievable Strategies. Act with Confidence.
BetterManagement Live -- Manage Uncertainty with Insight: Build Achievable Strategies. Act with Confidence. Demands for accountability, predictability, flexibility and performance have never been more acute. Insights for achieving these goals have never been more accessible. Register to attend BetterManagement LIVE and learn how other leaders are realizing better results through better management.
Las Vegas Register now!


SAS Services for Optimisation, Application Tune-Ups and more….
Have you ever wondered why you don't always get the same results when you run your applications? Have you ever had challenges with your SAS software that nobody seemed able to fix? SAS Professional Services now offers prepackaged and tailored services to help you get past these and other challenges. For further information on optimising your SAS usage, please contact Helen Bostock at (416) 307.4629.


Toronto, ON (July 2, 2003) -- SAS data mining tools drive growing segment of business intelligence market -- New IDC report highlights strength of SAS data mining tools -- Read More...

Toronto, ON (June 18, 2003) - SAS Marketing Automation extends analytics to desktops of marketing business analysts Read More...


Name That Photo contest - Congratulations to Leon Schiebel! Leon was the winner of the Name That Photo contest. The picture at the top of the last newsletter was of Moraine Lake just outside of Lake Louise in Alberta. Moraine Lake should be familiar to most Canadians from its inclusion on the back of $20 bills. It was named after the moraine, or rock pile, deposited by the Wenkchemna Glacier.
Be the first to tell us where the picture at the top of this newsletter is and win a prize!!! E-mail your guess to cvp@can.sas.com

The "Name the Newsletter Contest" continues… To date, we've received some good entries but we'd like to continue the contest for another edition before making a final selection. So, please send your suggestions to the Customer Value Team. If your idea is chosen, we'll send you a special SAS prize!

Suggestions/Comments
If you have any comments or suggestions for future editions of this newsletter, please let the Customer Value team know!

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