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The Canadian SAS User Newsletter

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Customer Support Center

1st quarter 2004
Message from Customer Value
SUGI Comes To Town! All Canadians will receive a 25% discount!
SUGI update, Regional Users Groups update, Customer Satisfaction Surveys
Management Thoughts on SAS
Bob Carroll has run the gamut from managing SAS users as a bank’s marketing executive to taking SAS courses himself. Find out more about Bob and his thoughts from a manager’s perspective.
Key Happenings
Ottawa and Montreal Fall Users Group meetings a huge success!
Winter/spring users group schedule now available
Education Tips and Tricks
Carolyn Cunnison is a member of the SAS Education Department and has been with the SAS Montreal office since 1991. Learn more about Carolyn and her Techie Tip.
SAS Users @ Work
Eric Lacombe works for CGI in Montreal and has been using SAS for almost 10 years. Learn more about Eric and his Techie Tip.
SAS Consulting @ Work
Andy Peredery is a member of the SAS consulting team and has been at the SAS Toronto office for almost six years. Learn more about Andy and his best techie tip secrets.

SUGI Comes To Town! All Canadians will receive a 25% discount!

For the first time in its history, SUGI (SAS Users Group International) will hold its 29th annual meeting outside of the U.S., selecting Montreal as the host city. Canadian users stand to benefit on everything, from taking advantage of lower travel costs (e.g., exchange rate, closer proximity) to getting the facts on SAS 9.1 to be launched this spring, to networking with other Canadian attendees. What’s more, SUGI has arranged for Canadian attendees to receive an automatic 25% discount off the registration price! This discount will be applied to any of the listed fees on the SUGI website – e.g. student rates, group discounts & more!

2004 promises to be the biggest and best year on record for Canadian SAS users groups as well. Regional users groups led by local users across Canada have really started coming into their own. With recently established executive committees in Ottawa and Montreal taking charge last fall, and drawing upwards of 100 attendees at each meeting, unprecedented numbers of users are now attending locally organized users groups from coast to coast. Activity-based costing professionals as well, are getting into the act, with their first meeting held in Toronto last November. The growing list of locally managed users groups now includes TASS (Toronto), CPSUG (Canadian Prairies-Alberta), BCSUG (Vancouver and Victoria), OASUS (Ottawa) and MONSUG (Montreal). Look for this list to grow in 2004, with the addition of Halifax who held their first executive committee meeting in December and are looking forward to a successful first users group meeting in February. Edmonton and Victoria are also in the preliminary stages of setting up an executive committee and are already helping to organize their own events this winter.

Finally, to better address the ever-changing needs of Canadian users, we will begin conducting our customer satisfaction survey on a quarterly basis. By randomly selecting different users in each quarter, we can keep close tabs on your concerns, and rectify situations where possible. Last January, those surveyed indicated that they wanted greater visibility from SAS, and for SAS to do a better job reaching out to their company’s management. They also said they would like to see greater functionality from SAS software. With the release of SAS 9.1 this spring, many of your software requests will be addressed (please see Support.SAS.com for details on SAS 9.1). In terms of visibility, we hope that the expanded and increased users group activities, as well as the Celebration tour and this e-newsletter, are providing you with the tools you need to succeed with SAS. Increased user initiatives in 2004, as well as taking SAS 9.1 “to the streets,” will help us all take a big step forward. Of course, the only way we can know for sure is to hear back from you, our valued customers, when the next satisfaction survey goes out this month!

We look forward to seeing you at SUGI or one of the many regional users group meetings scheduled in coming months. Please let us know if the Customer Value team can help you with any of your SAS needs. Christy Hobley, Martha Casanova or Wally Thiessen can be reached at: cvp@can.sas.com.

 


Ottawa and Montreal Fall Users Group meetings a huge success!

Both Ottawa (OASUS) and Montreal (MONSUG) held their first users group meetings run by the executive committee. Both groups attracted nearly 100 users, and most said they are planning to attend future users group meetings.
Here are some insights from the group presidents:

Jon Hagerman, OASUS president:
“You many be wondering ‘What is OASUS and what are their general meetings?’ Let me start by introducing you to the latest iteration of an Ottawa SAS Users Group. We have called ourselves the Ottawa Area SAS Users Society or OASUS for a couple of reasons. Our members come from the Ottawa area rather than just Ottawa and rather than call ourselves the Kanata/Ottawa/Gloucester/Hull/Aylmer/Gatineau/Nepean/Greely/Vanier SAS Users Group, we settled on the Ottawa Area SAS Users Society. We had our first semi-annual general meeting on Nov. 12 and were glad to see around 100 SAS users in attendance. These SAS users were treated to an awesome display of SAS knowledge, both from our partners at SAS as well as from several members of the OASUS Executive Team. Christy Hobley from SAS rose several notches in my book when she was able to handle a difficult technical question after her great presentation on ODS. John Ladds, Daniel Stripinis, Hing-Poon Chan and Greg McLean, all members of the OASUS Executive Team, made insightful presentations which were very well received. I overheard one attendee remark, ‘That was the best Ottawa SAS Users Group meeting ever.’ I guess the name change will take some time to catch on, but the comment was very rewarding and every member of the Executive Team should take it to heart for their great individual contributions.

While we were happy with the turnout for the inaugural meeting, we are determined to increase the attendance numbers for the spring 2004 meeting. I know that SAS users at every level will get something from attending an OASUS meeting, and that it is certainly worth the time.”

Please see http://www.oasus.ca/ for more details, and to access electronic copies of the presentations.

Eric Lacombe, president of MONSUG:
“The first word that came to my mind when I was asked to write about the first MONSUG event was: WOW! It was just pure magic to see 102 people passionate about one single programming language, SAS. I would like to seize this opportunity to personally thank each and every participant who made this event a real success. Also, I would like to thank the MONSUG executive committee volunteers for their fantastic efforts. My special thanks also to SAS for their continuous support and to Yves, J.C. and Luigi, our event speakers. MONSUG is already planning the next users’ event and we look forward to seeing you all there. Bring a friend!”

Please see http://www.monsug.ca for more details.

Winter/spring users group schedule now available

The following is a schedule for the Winter/Spring users group meetings. Please note that the CPSUG conference is currently looking for people to present at the June meeting. Please see the website for details of submitting a paper. The following is a list of events and locations. If you are interested in attending, please register at this link. (events will be added to this Web site approximately 4 weeks prior to date).

 Date

 City

 Location

 User Group & Contact

 Jan. 30

 Toronto

 Macdonald Block (2nd Floor)
 900 Bay St.

 TASS - Carl Clutton

 Feb. 5

 Quebec City

 Hilton

 QCSUG - Andrea Pender

 Feb. 12

 Victoria

 Gov’t

 TBD - Kathy Walsh

 Feb. 23

 Edmonton

 Gov’t of Alberta
 Training Room 1A, Main Floor,
 Infrastructure Building, 6950-113St.

 TBD - Arzina Merali

 Feb. 27

 Halifax

 Dalhousie

 TBD - John Fahey

 Mar. 30

 Montréal

 Auditorium (Bell Canada)
1050 Beaver Hall

 MONSUG - Eric Lacombe

 Apr. 2

 Toronto

 Macdonald Block (2nd Floor)
 900 Bay St.

 TASS - Carl Clutton

 Apr.

 Ottawa

 To be determined

 OASUS – Jonathon Hagerman

 June 11

 Canmore

 Radisson

 CPSUG - Michael Tautchin

 June

 Saskatoon

 To be determined

 

 June

 Whitehorse

 To be determined

 

 June

 Winnipeg

 To be determined

 


Eric Lacombe – Montreal

Company: CGI

SAS History:  Eric has used SAS for almost 10 years on various platforms including MVS, VM, UNIX and PC. The main modules that Eric has used throughout his career are SAS/ACCESS, Base SAS, SAS/CONNECT, SAS/ETS, SAS/GRAPH, SAS/SHARE and SAS/STAT.

For more on Eric, including his “Techie Tip,” click here

Bob Carroll – Toronto

Company: Bob is now in the doctoral programme in marketing at Schulich School of Business, York University. There have been a couple of banks in his past, and he’s in the process of launching a consulting firm called InterValidity that will specialise in advanced CRM.

SAS History:  Twelve years of managing some of the best SAS users in the country.

Find out more about Bob and his management thoughts.

When Carolyn joined the SAS Montreal in 1991, she originally wore multiple hats, serving as both a systems engineer and a trainer. Today, she devotes 100 percent of her time to the SAS Education Department, where her language skills come in handy, conducting classes in both English and French. During her 12 years with SAS Canada, she has demoed at SUGI, taught SAS courses in locations ranging from Whitehorse to Halifax and worked on course review teams (most recently for the SAS Enterprise Guide course). Her current course load includes introductory and intermediate level classes in Base SAS programming, SAS Enterprise Guide, SAS/IntrNet, SAS/CONNECT and most recently, SAS Strategic Performance Management.

Find out more about Carolyn, including her “Techie Tip”.


Andy Peredery joined SAS Toronto Helpdesk team in 1996 as a part-time, co-op student. In 1998, after graduating from the University of Waterloo with a bachelor’s degree in math (with a focus on computer science), he started full-time in the newly created IS department, spearheading Web technology usage within the company and supporting the SAS Canada Intranet. After building and implementing an enterprise CRM solution for internal use (known as the CEC - Customer Engagement Cycle), Andy switched over to the customer-facing side of SAS Canada, joining the Professional Services department, where he has been consulting on various CRM and Web-related projects for the past three years.

Find out more about Andy, including his Techie Tip.

 

 

 

Title:
Web Development with SAS by Example
Author:
Frederick E. Pratter
Reviewed by: Bill Fehlner, Principal Technical Training Specialist, SAS Institute (Canada) Inc.
Bill Fehlner is a SAS instructor and has made numerous presentations at users group meetings, as well as assisting on countless consulting projects during his 14 years at SAS in Toronto.

Reviewer's OpinionThis book is a standalone source for experienced SAS programmers who want to get started in Web development and for newcomers who need an introduction to both Web development and the pertinent SAS tools. Published in 2003, this text is very up to date, using SAS 8.2 for all examples. To quote from author Frederick Platter, “The goal of this book is to introduce the entire SAS Web development toolkit, to explain what each component does, and to suggest when to use specific features and functions.” He has succeeded.
Full review...

If you would like to review a book, please contact the Customer Value team.  For a complete list of the popular books on our review list, click here.


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Feb. 4 - DMN Conference: Campaign Management (Toronto) - Attend this powerful seminar and you’ll learn an amazing technique for the successful design and ongoing management of direct marketing campaigns which can include mail, email and all forms of customer communication. You’ll learn to operate faster, smarter and with better response rates.
Toronto - Ontario Bar Association - More information can be found here.

Feb. 12 and 13 - Alberta Power Summit (Calgary) - Alberta continues to travel along the path of electricity market restructuring and new government structures and policies were introduced to the market. Learn how to succeed under changing industry realities. Jim Joyce of RiskAdvisory will be speaking on "How Are Utilities Managing the Ratepayers Energy Price Exposure."
Calgary - The Fairmont Palliser Hotel - More information can be found here.

Mar. 1 and 2 - Calgary Energy Show (Calgary) - Tim Simard will be speaking on SAS’ Risk offerings and 'Understanding Your Corporate Commodity Risk Profile' - concerns with current corporate risk measurement, techniques, employing the cash-flow-at-risk approach, beneficial disclosure policies, and current industry practices.
Calgary - More information can be found here or contact Kathy Walsh at 403 303 3352 for more information.

Mar. 14 – 16 - IPPSA Annual Conference 2004 (Banff)
Banff Rimrock Hotel - Contact Kathy Walsh at 403 303 3352 for more information or have a look at the IPPSA website.


NEW! APPLIED CLUSTERING TECHNIQUES
SAS is pleased to add a new two-day course to our statistical curriculum. One of our local statistical and data mining instructors, David Yeo, Ph.D., wrote this course.
Applied Clustering Techniques examines the theoretical and practical implications of a wide array of clustering techniques currently available in SAS.

The techniques considered include cluster preprocessing, variable clustering, K-nearest neighbor clustering, K-means clustering, hierarchical clustering, fuzzy clustering and (optionally) Kohonen clustering. After completing this course, students should be able to identify relevant factors that lead to the generation of reliable segments. The audience is intermediate or senior level data miners and statistical analysts who have a SAS background to the SAS Programming 1 level and a statistical background at the graduate level, or have completed STAT1. View the complete course outline or register for upcoming dates.

SUGI ATTENDEES TRAIN IN MONTREAL (SUGI 29)
While attending SUGI 29 (May 9-12) in Montreal, take advantage of the additional training available at our Montreal SAS training center. Specific courses have been added to the schedule to accommodate attendees either before or after SUGI. View the course schedule at: http://support.sas.com/training/fyi/mo.html

EPTO Administrator – NEW online features to make your life easier
There is no doubt that an EPTO is the best way to save on training, but now SAS has added new features to our training Web site to make managing your EPTO even easier. Need to register multiple students in a SAS training course? A new online Multiple Registration Form is now available. Want to check the status of your EPTO account? Request an EPTO account usage report. This report will contain your current EPTO status, including the number of remaining EPTO units available, a usage summary with students’ names, classes taken, the class dates and number of EPTO units used. Please note that this report will be e-mailed only to the EPTO account administrator we have on file.


SAS acquires RiskAdvisory, amplifies leadership in energy risk management TORONTO (Dec. 9, 2003) – SAS has acquired Canada-based RiskAdvisory, a leading provider of risk management consulting and software to energy companies such as EnCana Corporation, SaskEnergy Incorporated, Suncor Energy Marketing Inc. and Portland General Electric Company. With this acquisition, announced today, SAS further extends its risk management domain expertise and software offerings through the addition of a team of dedicated risk experts and technology that complements existing risk management offerings. Read More…

RBC Harnesses SAS To Reduce Risk and Protect Reputation Toronto (Nov. 18, 2003) – SAS, the leader in business intelligence, announced today that RBC Financial Group (RBC) has acquired SAS® data management software to help the bank’s global operations comply with the many anti-terrorism and anti-money laundering regulations in effect worldwide. Read More…

SAS Acquires Marketmax Toronto (Oct. 6, 2003) – With a customer list that reads like a "who’s who" of the retail industry, including The Home Depot, Lowe’s and Marks & Spencer, Marketmax is the leading provider of advanced retail planning and merchandise intelligence software. Read More…


Name That Photo contest - Congratulations to Martin Pomaranski who was the first person to send in a response to the Name That Photo contest. The picture at the top of the last newsletter was Château Laurier in Ottawa, Ontario. The landmark Fairmont Château Laurier is a magnificent limestone edifice with turrets and masonry reminiscent of a French château. Two films have been shot at the hotel, including Captains of the Clouds, starring James Cagney, and the more recent 1982 made-for-TV movie Little Gloria: Happy at Last, featuring Christopher Plummer. Be the first to tell us the locale featured in the picture at the top of this newsletter and win a prize! Please e-mail your guess to cvp@can.sas.com.

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