SAS® reporting tools benefit Securex and its customers alike
Securex is the largest social services provider in Belgium. Its clients include enterprises, employees and self-employed workers. The company continues to grow, and this means a vast increase in the amount of data it has to manage. Information, however, is often scattered throughout the company. Securex turned to SAS to organize its data and transform it into reports that are accessible and readable for both managers and employees.
The applications Securex implemented include comprehensive internal reporting tools. But equally important, these tools also enable clients to log on to the Securex Web site and retrieve reports on social performance indicators for their own companies.
An organization in full expansion
To follow up on the status of its services and the performance of the company, Securex needed to organize its rapidly growing database. IT Director Marc Lucion explains: "It is imperative that we keep a close eye on the figures and follow up the performance of our company. Our job at IT is to help our managers instantly recognize difficulties so that they can counter them immediately. This safeguards the integrity of our company and the quality of our services."
A comprehensive solution for a complex environment
An all-in-one package
Transforming raw data into relevant facts
SEP also generates static reports that give crystal-clear tables and graphs of key performance indicators within Securex. They are renewed every week. Managers can consult the evolution of customer portfolios, their geographical location, and check on their profitability with a single click. According to Lucion, "Figures can be retrieved easily through our intranet. This hugely facilitates and streamlines access to our enormous database." That database is now centralized. The SEP tool also allows exporting data to Excel. Based on these reports, managers can now define and adapt their business strategy more rapidly.
A report for every service
Lucion explains the difference from the static reports: "The tables and graphs on go-Start are not prepared in advance, but are generated by the user. An intuitive interface lets the user filter the database on practically every parameter imaginable, ranging from year or month to the geographical location of the client. These dynamic reports have already become indispensable for our invoicing department."
Medical assessment of absenteeism
"We wanted our clients to benefit from our advanced reporting possibilities too," says Lucion. An entrepreneur who wishes to check up on the social statistics of his or her workforce can now log on to the MCM application on the Securex Web site. On that site, clients can, for example, consult reports on employee attendance and the causes of absenteeism. These last graphs are presented using a traffic-light system. Figures are compared to national and sector benchmarks. For instance, if the company's absence figures caused by influenza are similar to these benchmarks, the indicator turns green. If not, it turns red. These reports are highly detailed and give entrepreneurs an excellent insight into their company, as well as a logical basis for decision making and action.
A satisfying partnership
On top of that, one of the most satisfying things to Lucion was what he described as the professional and personalized cooperation he observed in the company's dealings with SAS. "There were no significant problems during the implementation of the software, and the people from SAS were present during the entire process, from the assessment of our infrastructure to the follow-up of the reporting tools," he said. "This comprehensive solution once more stresses SAS' competence and expertise in the domain of IT."
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“Thanks to SAS, we're finally getting our enormous amounts of data organized. This allows us to really concentrate on the quality of our services and make adjustments where necessary”