Support /

Customer Support

Customer support can take a number of forms at SAS Institute.  Whether you need to find out about users groups in your area, have a technical support or documentation issue, or just need to check into our customer service area, options exist for all of these and much, much more.

Users group & online communities 

Customer Loyalty Team 

The Customer Value team is responsible for the ongoing support of user groups across the country. Most major cities across Canada have their own executive committees who plan and execute meetings with the support of SAS. If you would like to receive an invite to the user group meetings in your area, be sure to subscribe.

The SAS Customer Loyalty Team helps our customers get the most out of their investment in SAS®. We are responsible for a proactive and consistent engagement process that makes the most of every customer touch point. Our goal is to build strong and long-lasting relationships with SAS customers.

Academic Program  

Customer Value Award 

SAS is introducing the Academic Program in Canada to help Instructors and Academic Institutions maximize their students' educational experience. Take a moment to review the helpful resource material, aimed at educating and making curricula planning straightforward and more effective.

The Customer Value Award has been created to honour and reward individuals for their ongoing support in their local SAS community. The annual recipient is entitled to a complimentary trip to SAS Global Forum. 

SAS Worldwide Service and Support

Canada Customer service

Supporting your on-going SAS usage needs requires more than a technical support hotline.  We've built a web site that also provides valuable information on: documentation, code samples, software downloads, SAS certification and more. (

Contact Customer Service for licensing assistance and Emergency SETINIT 


Consulting Services

SAS Institute (Canada) Inc.'s Education Department is committed to offering the highest quality of training. Our training products and services are designed to help you use SAS software to achieve your business goals. By offering a variety of training formats, we enable your organization to choose the training that best meets your requirements. SAS consultants take the time to listen and learn about your distinct business challenges and enterprise goals. With this knowledge we provide a full range of flexible consulting services from initial business analysis to final delivery; ensuring your long-term success.