Press Release
Printer-Friendly
News |
Fairmont Hotels & Resorts checks in with SAS® data integration and business intelligenceSAS to help hotelier drive customer and business performance insightSAS Global Forum, ORLANDO, FLA (17 Apr. 2007) – Fairmont Hotels & Resorts, a global leader in the hotel marketplace, has selected SAS to further refine its guest data warehouse and will use SAS’ data quality and business intelligence software to better understand its guests, improve its campaign management capabilities, and analyze and report on property performance worldwide. "Fairmont and its distinctive collection of one-of-kind hotels and resorts are globally respected and well-known for delivering customer value and fostering meaningful and lasting guest relationships," said Carl Farrell, President of SAS Canada and Americas Subsidiaries. "Fairmont’s use of SAS to help optimize customer marketing, as well as better understand the performance of its global properties, will increase the value that is delivered to customers while supporting the hotelier’s plans to further expand its global footprint." "This partnership with SAS will increase our capability to strategically use data in support of the decisions that are made to enhance our guests’ experience," said Jeff Berry, Director of Database Marketing at Fairmont Hotels & Resorts. "With the continued global growth of Fairmont, the need to drive value through actionable insights about our guests continues to grow. These insights will allow us to tailor our guests’ interactions with Fairmont, based on their particular needs and interests, in our efforts to help turn their moments into memories. SAS’ expertise in analytics and customer segmentation will help us deliver against that promise." Headquartered in Toronto, Canada, Fairmont will use data quality tools from DataFlux, a SAS company, to cleanse and match its guest data in support of more effective customer segmentation and campaign management. SAS Enterprise BI Server will provide Fairmont with the ability to analyze and report on the performance of its operations around the world, as well as support the information requirements of the global marketing team. Today’s announcement came at SAS Global Forum, an annual conference attended by more than 3,500 SAS users from around the world. About FairmontFeaturing a collection of fabled castles, secluded lodges, storied meeting places and modern retreats, Fairmont Hotels & Resorts opens the doors to some of the world's most celebrated addresses. With locations throughout ten countries, our 50 distinctive hotels - including The Fairmont San Francisco, The Fairmont Banff Springs and London's Savoy - promise travelers rich experiences and lasting memories in unparalleled settings. Committed to growing its portfolio of world-class hotels, Fairmont anticipates the 2007 re-opening of New York's famed Plaza Hotel. Fairmont Raffles Hotels International operates over 120 hotels worldwide under the Fairmont, Raffles, Swissôtel and Delta brands, as well as vacation ownership properties managed by Fairmont Heritage Place.
SAS is the leader in business intelligence and analytical software and services. Customers at 42,000 sites use SAS software to improve performance through insight from data, resulting in faster, more accurate business decisions; more profitable relationships with customers and suppliers; compliance with governmental regulations; research breakthroughs; and better products and processes. Only SAS offers leading data integration, storage, analytics and business intelligence applications within a comprehensive enterprise intelligence platform. Since 1976, SAS has been giving customers around the world
The Power to Know®
.
|
Editorial Contacts:
|