CIOs Rate SAS Tops for ROI, Business Value and Reliability
"Are you getting value from your vendor relationships?

Are you satisfied with your vendors' reliability?

Would you continue doing business with your vendors if you had a choice?"

These are the questions CIO Insight asked nearly 1,300 senior IT executives and chief information officers for the magazine’s first-ever Vendor Value Study. Instead of focusing on particular products, CIOs were asked to rate the vendors they’ve worked with in the past 12 months for business value, reliability and customer service, as well as the support they received from those relationships.

SAS ranked seventh in the combined Vendor Value and Vendor Reliability categories and was the only business intelligence software vendor to make the top 10.

In the survey, CIO Insight asked CIOs if vendors:

• Met expectations for increasing ROI, revenues and lowering costs.
• Solved the business problem they were paid to solve.
• Met commitments on time and within budget.
• Met expectations for quality.
• Were flexible and responsive.

The survey also asked IT executives whether, if they had a choice, they would continue to do business with their vendors.

SAS ranked seventh out of 41 major technology product and service vendors in the Vendor Value Study, with an overall score of 71.2 percent. The highest score in the survey was 83.1, and the lowest score was 45.4. SAS also ranked seventh in the Vendor Reliability section with a score of 73.3 percent. The highest score in this category was 82.3.

"SAS works hard to deliver what our customers want and to exceed their expectations by building strong customer relationships, and this survey validates that we are doing that better than any of our competitors. Our goal is to make our customers successful," says Jim Davis, senior vice president and chief marketing officer at SAS. "The CIO Insight study will help all CIOs see how their peers view the business value and reliability of SAS as a leading provider of business intelligence software. We are pleased to be ranked so highly among some of the most recognized organizations in the world, and we consider it a major accomplishment to be the only business intelligence vendor to make the top 10."