About this paper
The difference between a good contact center and a great one typically lies in a company's ability to efficiently monitor and respond to key activities within their operations, predict future demand and performance, and optimize various service elements to achieve the best outcomes. This paper describes how to make your contact center a high performer using analytics.
SAS is marktleider in analytics. Met innovatieve analytics, business intelligence en data management software en dienstverlening, helpt SAS klanten op meer dan 75.000 locaties sneller, betere beslissingen te nemen. Al sinds 1976 levert SAS haar klanten wereldwijd 'THE POWER TO KNOW'.