Text analytics in action
An industry-by-industry look at the many uses - and bottom-line benefits - of text analytics.
FINANCE – Banks use text analytics to organize millions of documents in dozens of languages in support of funding initiatives. At one global bank, this automation improved search and retrieval productivity from three documents per hour to 50,000 per hour.
GOVERNMENT – Agencies are analyzing citizen complaints in multiple languages to better understand underlying issues and quickly respond even as situations evolve.
HEALTH AND LIFE SCIENCES – Pharmaceutical manufacturers automatically categorize content in their digital information stores, making it easy to find important information related to health conditions, therapies and ongoing research.
MANUFACTURING – Using text analytics, manufacturers automatically analyze warranty claim data to find patterns that could indicate design flaws, allowing companies to resolve issues before they become widespread.
MEDIA AND PUBLISHING – Media companies automate the process of grouping and tagging content for hundreds of items per day at TV and newspaper websites across the country.
This story appears in the Third Quarter 2011 issue of