Second Quarter 2003

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COVER STORY

Williams-Sonoma: Now They're Cooking World-famous retailer saves millions with targeted marketing, multichannel branding.

FEATURES

Earth Day Every Day When software saves species and protects our environment. Following the Value Chain Unifying a company's technology landscape and its business operations. Beginning to End Customer demand drives the supply chain. Within Reach A suite of seamlessly integrated analytic applications. Stopping the Brain Drain Software is helping to recruit the next generation of federal workers. Innovative, Industrious and Nefarious Fraudsters! Protecting your company from high-tech hoodlums. Pharmaceuticals, Data Standards and XML Helping pharmaceutical companies rapidly address regulatory requirements.

COLUMNS and DEPARTMENTS

Editor's Note: Interactive Innovation Nothing beats an event for sharing strategies. E-business Forum Want balanced strategies? Maybe a balanced scorecard is in order. Guest Commentary Deloitte Consulting has ideas for developing an evolutionary program of risk improvement. Insider's View SAS International President Art Cooke on the R&D process and true business intelligence.