First Quarter 2003

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COVER STORY

Credit Suisse Recognizing the potential of the Internet as a viable business channel, Credit Suisse builds online loyalty.

FEATURES

Telecommunications A return to profitability. Mastering Business Intelligence Students at the Grenoble Graduate School of Business specialize in BI. Maytag Appliances Manufacturer maintains quality. The New Business of Banking How to thrive in the new, harsher environment. Driving Customer Relationships Planning for profitable customer management. Available in Print Only   Subscribe Now Ethics Good for goodness' sake. Pharmaceutical Companies Managing the cost to cure.

COLUMNS and DEPARTMENTS

Editor's Note Lookin' good: The view of 2002, opportunities for 2003. E-business Forum Teach your company to learn. Industry Outlook Solutions you can take to the bank. Insider's View New Web site for SAS users.