SAS, Teradata Introduce Warranty Analysis Advantage Program For Faster Problem Identification
Analyzing information for rapid response, reduced warranty costs, improved customer satisfaction
CARY, NC and DAYTON, OH (Mar. 02, 2010) – Teradata Corporation (NYSE: TDC), and SAS, the leader in business analytics software and services, continue expanding in-database analytics options with their latest Advantage Program: the SAS and Teradata Warranty Analysis Advantage Program. The latest offer uniquely combines SAS® Warranty Analysis and Teradata Early Warning software and services, and leveraging the power of the Teradata database and Teradata’s new Platform Family. With SAS Warranty Analysis for Teradata, business users can access reports and quickly perform predictive analyses to detect and correct issues earlier, thus reducing warranty costs while protecting brand reputation.
Product warranty claims cost manufacturers more than $70 billion annually. This joint offer was specifically developed for manufacturers of products subject to warranty claims, such as automobiles, electronics, industrial machinery and heavy-duty equipment and trucks, and household appliances. Reducing time to detection helps businesses reduce costs and improve customer satisfaction by handling quality or potential recall issues more effectively and proactively.
“Manufacturers have faced challenges consolidating the vast amount of service and warranty data in a consistent, centralized and expedient manner. The SAS-Teradata partnership appears to eliminate this long-standing obstacle,” said Benjamin A. Friedman, IDC-Manufacturing Insights. “Through this partnership, multi-location and multinational manufacturers can now extend and expedite warranty analytics capabilities across functions and for various uses, a capability that has been difficult to realize.”
The new warranty management solution integrates structured and unstructured data from across the service chain, providing the information and tools necessary to identify root cause and minimize the size and scope of recalls. SAS Warranty Analysis customers have reduced warranty costs an average 15 to 20 percent and reduced typical problem detection-to-correction cycle by four months.
“Warranty-related issues can grow for months before detection. SAS Warranty Analysis for Teradata can detect adverse quality patterns in complex data sets, helping manufacturers expedite issue detection and definition,” said Bill Roberts, SAS Business Director for Manufacturing and Supply Chain Global Practice. “Ultimately, manufacturers can operate more efficiently and maintain their competitive edge.”
The unlimited ability of SAS Warranty Analysis for Teradata to track parts and assemblies produces accurate product cost data for use in supplier cost recovery and leveraging economies of scale, especially in new product development and parts sourcing. It can drill into emerging issues by analyzing information from multiple sources within the company, automating the time-consuming process of sifting through thousands of claims to identify the root cause of problems and swiftly identifying corrective actions.
Keith Henry, Teradata Corporation Vice President for Manufacturing, Global Industry Solutions, said, “Quick time to market and quick time to value are critical in today’s business environment. With the SAS and Teradata Warranty Advantage Program and options of our platform family, new and current customers can achieve business results that drive tremendous ROI in a short period of time.”
Teradata Corporation (NYSE: TDC) is the world’s largest company solely focused on raising intelligence and achieving enterprise agility through its database software , enterprise data warehousing, data warehouse appliances, consulting, and enterprise analytics. Visit Teradata on the web at www.teradata.com. Teradata is a trademark or registered trademark of Teradata Corporation in the United States and other countries.
SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions delivered within an integrated framework, SAS helps customers at more than 45,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world
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