Honda uses SAS® Customer Intelligence to predict customer preferences
Honda R&D Europe uses intelligence gleaned from analytics to help design new motorcycles
CARY, NC (May 23, 2011) – Honda R&D Europe has chosen SAS, the leader in business analytics, and its partner Value Lab to help analyze customer preferences in the European market. This intelligence will be used to help design innovative new motorcycles that meet the needs of the market while still complying with the safety, quality and reliability that have always distinguished the Honda brand.
"We have collected a large amount of research data over the years that isn't just quantitative (such as sales performance and revenues or technical-motor patterns) but also qualitative (such as judgments, values and preferences expressed by customers)," said Daniele Lucchesi, Market and Product Research Manager at Honda R&D Europe.
Using SAS©, Honda will integrate all its data in a single environment and analyze it to identify trends. SAS Customer Intelligence can predict, based on the combination of qualitative and quantitative data, the success or the failure of a model.
"We’re still in the beginning stages of implementation but initial results are encouraging,” added Lucchesi. “Data integration is in itself a considerable benefit because it provides fast access to information, regardless of format or system. We’ve saved time by producing automated reports to submit to headquarters but the most important value is the ability to interpret data, find correlations and make predictions of what our customers want. We can create new motorcycle designs based on inspirations from the data.”
SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions delivered within an integrated framework, SAS helps customers at more than 50,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world
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