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December 2013 support.sas.com  |  subscribe  |  unsubscribe
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Dear Readers,

It's December already – time to close out the old year and plan for the new one.

December is also the time when our US-based Technical Support Division and Customer Service Department switches to a modified operations schedule from Dec 24 to Jan 2. Offices outside the US will operate according to local SAS office schedules and holiday policies.

Normal US business operations will be suspended starting 8 p.m. ET, Tuesday, Dec. 24 through Wednesday, Dec. 25. Limited operations with a smaller number of Technical Support Consultants will be available for these days:

  • Thursday, Dec. 26, 9 a.m.- 5 p.m. ET
  • Friday, Dec. 27, 9 a.m. – 5 p.m. ET
  • Monday, Dec. 30, 9 a.m. – 5 p.m. ET
  • Tuesday, Dec. 31, 9 a.m. - 5 p.m. ET

Operations are also suspended for Wednesday, Jan. 1, 2014, with all normal operations resuming Thursday, Jan. 2 at 9 a.m. ET.

Of course, during holiday schedules critical issues take priority. SAS Technical Support staff members will be available to handle critical problems as usual and in accordance with technical support policies. More details about 2013 holiday hours and support are available on the SAS Users Groups blog.

Thanks to all of you for subscribing! See you next year.

Christina Harvey
Editor, SAS Tech Report
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