Ensuring Delivery of Your E-mail from SAS

An increasing number of e-mail clients (Outlook, AOL, Hotmail, etc.) are including spam blockers that can affect delivery and display of some e-mail messages. This means that some of our e-mail communications might not reach you, or they might be displayed without images.

To ensure that you continue receiving your e-mail or your subscriptions, and that they display properly, we recommend adding SAS to your list of safe senders. Here are some instructions to help you do that:

• Outlook 2003: You have several options to choose from:

1. Go to "Actions" on your e-mail menu bar. Select "Junk E-mail" from your pulldown menu. Select "Add Sender's Domain to Safe Senders List."
2. Right-click in the message and select "Add the Domain to Safe Senders List".
3. Go to Tools on the menu bar. Select "Options" in the pull-down menu. Under "Preferences", select "Junk E-mail". Then click on the "Safe Sender" tab. Click the "Add" button. Type "@sas.com" in the text box.

• Outlook Express:

1. Go to "Actions" on your e-mail menu bar. Select "Junk E-mail" from your pulldown menu. Select "Add Sender's Domain to Safe Senders List."
2. Right-click in the message and select "Add the Domain to Safe Senders List".
3. Go to Tools on the menu bar. Select "Options" in the pull-down menu. Under "Preferences", select "Junk E-mail". Then click on the "Safe Sender" tab. Click the "Add" button. Type "@sas.com" in the text box.

• AOL 9: You can do either of the following:

1. Add the e-newsletter mail address to your address book.
2. Reply to the newsletter. If you reply to your email, AOL will automatically put the e-newsletter address in your address book.

• AOL 8:

1. Open the e-mail.
2. Click the "Add Address" icon on the right.
3. The e-mail address is pre-populated in the "Contact Details" pop-up
4. Verify that the pre-populated information is correct
5. Click "Save"

• MSN Hotmail:

1. Go to the "Options" page.
2. On the left side of the page, click "Mail," and then click "Junk E-Mail Protection."
3. Click "Add Senders to Safe List."
4. Type "@sas.com," and then click "Add."

• Yahoo! Mail:

1. Use the "Not Spam" button to report messages you want in your Inbox that were delivered to your Bulk folder.

• Earthlink: If you have the e-newsletter e-mail address in your Address Book, Earthlink will not block it.

1. Go to your Address Book, click the "Add" button. You only need to enter the e-mail address under Internet Information.

• Gmail:
  1. Open the e-mail
  2. Click "More Options" in the e-mail header.
  3. Click "Add Sender to Contact List"