SAS® Retail News Second Quarter 2009 www.sas.com  |  subscribe  |  unsubscribe 1-800-FLOWERS.COM grows deep roots with customers » At a time when many retailers are closing their doors, 1-800-FLOWERS.COM has increased its customer retention rate by 10 percent, increased its customer base from 10 million to 30 million and increased the retention rate of its best customer segment to more than 80 percent. We'll show you how. Best Practices Cabela’s: Hunting for gold in the great outdoors » RIS News goes behind the scenes to find out how the leading name in outdoor retail boosted Internet revenue by 8.2 percent in 2008. Big thoughts from NRF’s "Big Think" » SAS’ Lori Schafer recently attended the National Retail Federation’s (NRF) “Big Think,” an invitation-only event for retail leaders to discuss current retailing issues and future trends. Read this blog post to find out the three themes that emerged -- and weigh in on how your organization is facing down current challenges. Demystifying the details of retail analytics » This three-part, on-demand Webcast series will leave you wondering why more retailers aren't cashing in on the tailor-made retail solutions that drive industry leaders like Amazon.com, eBay, Kroger, CVS and H-E-B. Five steps to improving the customer experience » How would customers rate their experience with your company? Download the latest research from Peppers & Rogers Group for a five-step tool you can use to assess and improve your customers’ experience. Beyond spreadsheets: The value of BI and analytics » In a recent survey of 4,500 companies by the Aberdeen Group, spreadsheets were named a “clear and present danger.” Find out when and where to use spreadsheets – and how they may be holding you back. Events Realizing the Potential of Retail Analytics On-demand Webcast SAS hands-on workshops Denver, May 21 Irvine, June 18 Chicago, June 25 F2009 Business Forecasting Conference June 1-2 Cary, NC Applying Business Analytics Webinar series Resources Radical recovery tools » The economy is in crisis, but our actions don’t need to be all doom and gloom. Find out how to get more out of what you already have without cutting jobs. Selecting your key marketing metrics » How to identify and refine the right metrics to measure marketing effectiveness. Customer centricity and the future of retail » In this interview filmed at SAS Global Forum, SAS’ Alexi Sarnevitz discusses customer-centricity, the use of optimization in retail, current trends and the future of retail. Solution Highlight SAS® Analytics Pro » Access, manipulate, analyze and present information – from virtually any source – all with one tool: SAS Analytics Pro. Support Quick Links Industry Solutions » Archives » Recent Awards »   Don't miss important updates from SAS! Please add sas.com as a domain in your safe sender list. Contact Us Have a question, comment or suggestion? Want to see something covered in the next SAS Retail News? Simply e-mail the editor.   Tech Support | Privacy Statement

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