SAS® Manufacturing News Third Quarter 2009 www.sas.com  |  subscribe  |  unsubscribe Assess where your company ranks in customer experience maturity » Download The Customer Experience Maturity Monitor, a new research report from Peppers & Rogers that will give you valuable insights for building profitable long-term customer relationships -- and a free tool for assessing where your company falls on the customer experience maturity model. Best Practices Why customer service needs to be more than lip service » Are you eroding your profit margins? If you’re offering the same level of customer support to all without a clear understanding of customer needs or a customer's importance to your business, the likely answer is yes. This Industry Week article from SAS’ Ritu Jain provides answers.  Mining more than gold » With SAS® Text Miner, HP reaches the next generation of customer relationship management (CRM). Learn even more about CRM in a new book from HP’s Randy Collica: CRM Segmentation and Clustering Using SAS Enterprise Miner. Shining the light into a black box » Volkswagen Financial Services uses SAS to create transparent, reproducible scoring models for credit risk management. Connecting with customers » With help from SAS, EarthLink is keeping customers, increasing product adoption and reaping $50 million more in total value. News Manufacturers build customer trust with SAS® Business Analytics » Find out how companies worldwide are using SAS to improve product quality and customer satisfaction, while reducing warranty and inventory costs. Demand-driven forecasting eclipses gut instinct » Many businesses are adopting demand-driven forecasting to reduce inventory costs, drive improvements in the supply chain and generate more profitable growth for their products. Demand-Driven Forecasting: A Structured Approach to Forecasting, a new book from SAS manufacturing and supply chain expert Charles Chase, details how they’re doing it – and how you can too.  Major PC manufacturer relies on SAS® to promote the right products to the right consumers at the right time » There are many competitors fighting for market share in the consumer electronics manufacturing space. To help it reclaim the top spot in the market, one of the industry’s leaders is implementing SAS. Analyst Report IDC reviews SAS manufacturing solutions » Find out what experts from IDC had to say after they took a deep dive into SAS’ solutions for the manufacturing industry. Multimedia Using predictive keyword scores to optimize online ad campaigns » Tune in to this audio seminar and learn how to predict the chance of converting keywords in pay-per-click programs such as Google, Yahoo and Bing (Microsoft). Demand-driven forecasting podcast » Listen up as SAS manufacturing and supply chain expert Charles Chase discusses his newly released book: Demand-Driven Forecasting: A Structured Approach to Forecasting. Events IBF Supply Chain Planning and Forecasting Conference » Oct. 12-14 Lake Buena Vista, FL M2009 » Oct. 26-27 Las Vegas The Premier Business Leadership Series » Oct. 27-29 Las Vegas Support Quick Links Industry Solutions » Recent Awards » SAS News » Archives »   Don't miss important updates from SAS! Please add sas.com as a domain in your safe sender list. Contact Us Have a question, comment or suggestion? Want to see something covered in the next SAS Manufacturing News? Simply e-mail the editor.   Tech Support | Privacy Statement

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