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This Aberdeen report finds that while a number of service and warranty management executives are still struggling with customer service issues and escalating warranty costs, best-in-class companies are leveraging warranty analytics technology to reduce warranty claims processing time and reducing warranty claims costs as a percentage of annual revenues to improve customer satisfaction.

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This benchmark study shows that forward-thinking companies have taken strategic actions to achieve service excellence by accurately forecasting service demand and effectively planning and provisioning service resources to meet that demand. Such strategic initiatives have yielded 22% increase in first-time fix rate, 18% higher SLA compliance rate, 27% improvement in workforce utilization, and 14% lower overtime costs.

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SAS has been named a leader among nine vendors in The Forrester Wave: Predictive Analytics and Data Mining Solutions, Q1 2010. SAS earned top overall ranking in all three categories – current offering, strategy and market presence – including perfect scores for functionality, professional services, licensing and cost, direction, and company financials criteria.

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This benchmark study shows that forward-thinking companies have taken strategic actions to achieve service excellence by accurately forecasting service demand and effectively planning and provisioning service resources to meet that demand. Such strategic initiatives have yielded 22% increase in first-time fix rate, 18% higher SLA compliance rate, 27% improvement in workforce utilization, and 14% lower overtime costs.

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Bloor Research, an independent analyst company, has named DataFlux as a data "champion" in its latest Market Update report.

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Bloor Research, an independent analyst company, has named DataFlux as a data "champion" in its latest Market Update report.

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Bloor Research, an independent analyst company, has named DataFlux as a data "champion" in its latest Market Update report.

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Bloor Research, an independent analyst company, has named DataFlux as a data "champion" in its latest Market Update report.

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"SAS is the clear market leader as it leads technology assessment, dominates user sentiment and exerts considerable market impact. SAS offers a great portfolio of both basic and advanced functionality, backed up by a dependable support capability. Its stable financial footing, superb vision and lead in advanced analytics all imply that SAS is well placed to continue as the Business Intelligence market leader."

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SAS was among the select companies that Forrester invited to participate in its 2008 Forrester Wave report, The Forrester Wave: Enterprise Business Intelligence Platforms, Q3 2008. In this evaluation, SAS was cited as a leader in Enterprise Business Intelligence Platforms.

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"SAS® for Customer Experience Analytics combines dynamic real-time on-line data collection from speed-trap, with SAS' customer intelligence and analytics capabilities. The combination enables organisations that operate in a multi-channel world to understand precisely what customers are doing on-line, and apply that insight across all other customer touch points. SAS for Customer Experience Analytics does away with the need for tagging, network packet sniffers, and Web log analysers, therefore removing some of the expensive pain points of Web analytics." 

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Two SAS customers are selected by Celent for their annual Model Insurance Carrier awards. Farmers Insurance for their use of SAS to drive distribution strategy and tactics and ATAVA for using SAS within the TIA technology solution for business intelligence.

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User-driven survey has deemed SAS as the leader in risk management software

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Chartis Research positions SAS as a leader in the Credit Risk Management Systems 2009 Competitive Landscape.

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Chartis Research positions SAS as the leader in the Operational Risk Management Systems 2009 Competitive Landscape.

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Chartis Research positions SAS in top three on the Financial Crime Risk Management Software Vendors Competitive Landscape.

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Bloor Research, an independent analyst company, has named DataFlux as a data "champion" in its latest Market Update report.

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Bloor Research, an independent analyst company, has named DataFlux as a data "champion" in its latest Market Update report.

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Bloor Research, an independent analyst company, has named DataFlux as a data "champion" in its latest Market Update report.

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Bloor Research, an independent analyst company, has named DataFlux as a data "champion" in its latest Market Update report.

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DataFlux qMDM is a certified solution by Yphise. It received the "Yphise AWARD" certificate (valid until October 31, 2009). The "Yphise AWARD" certifies that DataFlux qMDM is the best-ranked solution in comparison with the competition. It demonstrates that the solution has the strengths required by large companies and represents a sound investment.

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Using SAS^® Social Network Analysis to identify suspicious entities in banking.

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"SAS is the clear market leader as it leads technology assessment, dominates user sentiment and exerts considerable market impact. SAS offers a great portfolio of both basic and advanced functionality, backed up by a dependable support capability. Its stable financial footing, superb vision and lead in advanced analytics all imply that SAS is well placed to continue as the Business Intelligence market leader."

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SAS has been named a leader among nine vendors in The Forrester Wave: Predictive Analytics and Data Mining Solutions, Q1 2010. SAS earned top overall ranking in all three categories – current offering, strategy and market presence – including perfect scores for functionality, professional services, licensing and cost, direction, and company financials criteria.

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SAS was among the select companies that Forrester invited to participate in its 2009 Forrester Wave report, The Forrester Wave: Cross Channel Campaign Management, Q4 2009. In this evaluation, SAS was cited as a leader in Cross-Channel Campaign Management.

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Excerpted from “The Forrester Wave: Business Performance Management Solutions, Q4 2009,” Forrester Research, Inc., November 19, 2009

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SAS is highlighted as one of six vendors that dominate the performance management market and is the only business intelligence vendor with a comprehensive offering.

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SAS was among the select companies that Forrester invited to participate in its 2008 Forrester Wave report, The Forrester Wave: Enterprise Business Intelligence Platforms, Q3 2008. In this evaluation, SAS was cited as a leader in Enterprise Business Intelligence Platforms.

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"SAS’s platform offers best-in-class data mining and customer analytics capabilities. Customer references we spoke with were complimentary about the performance of the current version of Marketing Automation and Optimization."

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Download a complimentary copy of this report to learn how the best retailers are continuing their emphasis on pricing capabilities as a key to their top-line recovery in 2010.

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Download a complimentary copy of this report to find out how the best retailers are finding ways to prioritize Loss Prevention initiatives in their organizations to justify further investments.

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This report examines the business challenges and opportunities of today's customer programs, as well as the buying intentions of retailers in these tough economic times.

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DataFlux qMDM is a certified solution by Yphise. It received the "Yphise AWARD" certificate (valid until October 31, 2009). The "Yphise AWARD" certifies that DataFlux qMDM is the best-ranked solution in comparison with the competition. It demonstrates that the solution has the strengths required by large companies and represents a sound investment.

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