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This Aberdeen report finds that while a number of service and warranty management executives are still struggling with customer service issues and escalating warranty costs, best-in-class companies are leveraging warranty analytics technology to reduce warranty claims processing time and reducing warranty claims costs as a percentage of annual revenues to improve customer satisfaction.

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This benchmark study shows that forward-thinking companies have taken strategic actions to achieve service excellence by accurately forecasting service demand and effectively planning and provisioning service resources to meet that demand. Such strategic initiatives have yielded 22% increase in first-time fix rate, 18% higher SLA compliance rate, 27% improvement in workforce utilization, and 14% lower overtime costs.

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Bloor Research, an independent analyst company, has named DataFlux as a data "champion" in its latest Market Update reports in the data profiling and data discovery categories.

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"SAS® for Customer Experience Analytics combines dynamic real-time on-line data collection from speed-trap, with SAS' customer intelligence and analytics capabilities. The combination enables organisations that operate in a multi-channel world to understand precisely what customers are doing on-line, and apply that insight across all other customer touch points. SAS for Customer Experience Analytics does away with the need for tagging, network packet sniffers, and Web log analysers, therefore removing some of the expensive pain points of Web analytics." 

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Chartis Research positions SAS as the leader in the Operational Risk Management Systems 2009 Competitive Landscape.

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Chartis Research positions SAS in top three on the Financial Crime Risk Management Software Vendors Competitive Landscape.

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SAS ranks first in two categories of Chartis RiskTech 100 report.

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Chartis Research positions SAS as the established leader in the Retail Banking Credit Risk Management Systems 2008 Competitive Landscape.

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"SAS is the clear market leader as it leads technology assessment, dominates user sentiment and exerts considerable market impact. SAS offers a great portfolio of both basic and advanced functionality, backed up by a dependable support capability. Its stable financial footing, superb vision and lead in advanced analytics all imply that SAS is well placed to continue as the Business Intelligence market leader."

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SAS is highlighted as one of six vendors that dominate the performance management market and is the only business intelligence vendor with a comprehensive offering.

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SAS was among the select companies that Forrester invited to participate in its 2008 Forrester Wave report, The Forrester Wave: Enterprise Business Intelligence Platforms, Q3 2008. In this evaluation, SAS was cited as a leader in Enterprise Business Intelligence Platforms.

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"SAS’s platform offers best-in-class data mining and customer analytics capabilities. Customer references we spoke with were complimentary about the performance of the current version of Marketing Automation and Optimization."

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"SAS® Strategic Performance Management demonstrates its commitment to integrating nonfinancial and intangible objectives into enterprise performance management. SAS SPM provides an easy-to-use and easy-to-customize strategy management model that helps manage any kind of objectives. SAS also provides predefined templates according to compliance issues, risks, vertical sectors or business departments; these accelerate strategy definition."

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DataFlux qMDM is a certified solution by Yphise. It received the "Yphise AWARD" certificate (valid until October 31, 2009). The "Yphise AWARD" certifies that DataFlux qMDM is the best-ranked solution in comparison with the competition. It demonstrates that the solution has the strengths required by large companies and represents a sound investment.

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