Airline consultant helps ground teams keep airlines aloft

Luftansa Consulting uses SAS® to optimize its services

The impact of rising ticket prices spans all of commercial aviation. To compete, airlines expect uncompromising service and safety from their "ground handlers" – businesses that handle such jobs as ticketing and check-in, boarding, catering, and lounge operations. To stay in business, ground handlers must keep the airlines and their passengers happy.

A leading provider of services and solutions for the aviation industry, Lufthansa Consulting uses SAS® Strategic Performance Management and SAS® Activity-Based Management in a process-optimization tool it developed for ground handlers.

The solution provides quick, efficient and flexible representation of organizational structures and ties into various databases automatically. As a result, users can estimate costs and turnover based on real-time changes and conduct cost-benefit analyses to find areas for improvement.

Panoramic view of costs, processes

Using SAS, Lufthansa Consulting created a solution that models standard ground-handler processes; understands how to assign costs for activities and products; handles multiple data sources; and prepares reports and analyses – all fine-tuned to each client's unique requirements.

The system accesses data through standard interfaces to all required applications and databases, such as costs, turnover, service-level agreements and resources. It then consolidates the data to provide analyses from different perspectives.

Ground handlers gain a complete picture of their costs and process structure to make strategic decisions. Using complex what-if simulations, Lufthansa Consulting's clients can also simulate future developments, react to market changes more effectively and respond to their own clients' needs more quickly.

New efficiencies

With Lufthansa Consulting's industry solution, ground handlers can:

  • Reduce costs without compromising service quality.
  • Improve the profitability of processes and individual services.
  • Simulate costs and turnover due to changes in processes, services and client parameters.
  • See the impact of changes to annual results.
  • Gain rapid insight into the effects of new market conditions.
  • Make operating and strategic decisions based on facts.
  • Analyze and simulate pricing models.

Challenge

Develop a comprehensive solution that helps ground handlers optimize their operations at airports.

Solution

Benefits

Clients increase profitability and extend competitive advantage, thanks to more informed decisions about operations and expenses.

本記事に掲載された導入効果は、各企業によって異なる状況やビジネスモデル、入力データ、業務環境に固有のものです。SASの紹介する顧客体験は、各企業に固有のものであり、業務面や技術面の背景もそれぞれ異なるため、各事例に掲載されたあらゆる証言は、導入の典型例を示すものではありません。導入にともなう金銭的効果、導入結果、ソリューションのパフォーマンスなどの特徴は、個別の顧客による機器構成や機器のコンディションに著しく左右されるものです。本事例は、すべてのSASの顧客が当該事例と同じ導入効果を得られるとするものではなく、そうした効果を保証するものでもありません。SAS製品および提供サービスの保証内容は、各製品・サービス向けに発行された保証書に記載された内容に限られます。したがって、本事例に掲載された内容は、それらの保証内容になんら補足するものではありません。事例に掲載された顧客は、各事例をSASとの契約にもとづいて提供しているか、SAS発行のソフトウェアの導入成功にともなう体験を要約しているにすぎません。

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