Business Intelligence and Advanced Analysis for the IT Executive

In healthcare provider organizations, IT services are often evaluated by tactical metrics rather than the performance gains they bring to the effective delivery of patient care and supporting operations.

In the Spotlight SAS IT Intelligence Read this white paper to learn how SAS can help you understand and plan your IT resource capacity, measure the success of service level agreements, and determine the cost of those services.

As IT budgets stretch and performance pressures increase to produce cost-effective, efficient IT environments, the effective provisioning and management of technology can determine the success of an IT organization. IT organizations are challenged with becoming a valued partner with the lines of business they support and need a means to communicate cost-effective IT service delivery. SAS helps IT organizations within healthcare providers to:

Better manage their IT infrastructure. Evaluate, control and report costs. Provide evidence-based intelligence to executives, financial leaders and business managers. To communicate the value of IT in reaching the institution's overall goals, provider IT departments must: Operate as a business with efficient processes, quantification and financial transparency of expenditures in support of organizational objectives. Satisfy demands for 24/7 high-quality services and balanced costs. Institute measurement systems that pinpoint the root causes of problems and support corrective actions (IT right-sizing, network load balancing, server consolidation, performance and capacity planning).

In order to articulate IT functions as strategic assets, IT organizations must first establish a “big picture” view of needs, current services, performance and costs, and then they must use advanced analytic procedures to help forecast future IT needs.

SAS IT Intelligence
With SAS IT Intelligence, your IT organization can address key questions, such as:

• Are we using technologies already in place?
• What are the costs for IT-delivered services and products, and where are those products and services being used?
• Are IT products and services distributed appropriately based on organizational goals and priorities?
• Why is client/server costing so much when individual expenses seem small?
• Are my service levels satisfactory?

Using SAS IT Intelligence, IT executives can manage and communicate performance; assign costs using factors such as consumption metrics, service usage and capital expenditures; and do trend analysis to help communicate IT's performance and strategic role.