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States are rapidly developing e-government enterprise architectures and will invest billions of dollars over the next decade in order to automate government processes, put information and forms online, and modernize the delivery of services to citizens. Initial technology investments have enabled every state to deploy Web sites and to conduct limited transactions online with constituents.
Future e-government investments will allow states to move beyond simple Web enablement. These investments will transform state governments by streamlining operations and providing superior customer service To capture the benefits of these investments, states must bring sound business practices, like customer relationship management, to government operations.
SAS is uniquely positioned to integrate and augment evolving government and education enterprise architectures with our intelligence platform that supports e-government and customer relationship management initiatives.
Assisting Governments with Customer Intelligence
In addition to augmenting existing enterprise architectures for effective, citizen-centered government, SAS has the expertise to help any state organization manage its various marketing needs, from selling products to providing services to extending outreach efforts. SAS’ superior analytics enhance our customer intelligence solutions and services to allow agencies and departments to understand their various "customers" across all channels – including the Web. SAS helps uncover previously hidden solutions to government's most pressing challenges, so managers can take proactive steps, not simply react to problems.
In a fluctuating economic climate that includes new concerns for citizen services and homeland security, government organizations face a daunting challenge. State agencies must ensure that their enterprises have the technological architecture necessary to support their missions and objectives. These existing infrastructures represent major investments in strategic areas – communications networks, operational and transactional systems, data repositories, and business processes.
As the leader in business intelligence, SAS is uniquely positioned to integrate and augment existing technological foundations.
Using SAS as the cornerstone of your organization's intelligence platform, you can ensure consistent, timely intelligence for crucial decisions, regardless of fluctuations in the enterprise architecture.
Contact SAS today and find out how we can help your agency become more responsive and more efficient. For more information on SAS Customer Intelligence and how our other solutions can help your organization achieve its goals, please call 1-800-727-0025 and ask to speak to your SAS representative.
Learn more about Federal e-Government.
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