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The Things that Matter Most

The hottest trends and biggest issues for the hospitality and gaming industries

About this paper

Amid inconsistent indicators – roller-coaster stock values and high unemployment rates – hotel and casino operators are rightfully wondering, when will recovery really take hold? How will the hard lessons from lean economic times shape the industry in coming years? What will it take to restore rates, occupancy and revenues to pre-recession levels? How can we wisely apply new technologies to address these business issues? These questions were the focus of a webcast sponsored by the Cornell University Center for Hospitality Research and SAS. This paper provides a summary of that webcast.

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