Monitoring sales performance to drive growth

A leader in the premier banking market in France, Barclays Bank has doubled its point-of-sale locations across the country and expects to increase its number of financial advisers by 35 percent over a two-year period.

Using SAS® Business Intelligence behind a portal-based dashboard, the bank has identified and implemented key performance indicators (KPIs) that are monitored by sales management to efficiently manage their teams through this period of significant growth.

The performance management dashboard consists of three primary modules. The first of these modules facilitates activity management for about 300 sales managers, who monitor a series of KPIs through a system of color-coded alerts.

The SAS Business Intelligence dashboard optimizes proactive decision making related to sales activity and the management of the business. We can clearly see how the business is building through the improvement of individual performance.

Patrick Moyon
Head of Tools and Commercial Support

"We needed the KPIs to support our strategy and sales management team," explains Patrick Moyon, Head of Tools and Commercial Support. "Our objectives were to improve sales efficiency – including a better approach to sales meetings – and to give managers motivational tools and the ability to synchronize activities through shared KPIs."

Performance management

A second module allows information to be shared at each point of sale, enabling financial advisers to track their historical activity and monitor their progress against the defined business objectives. By making this information available, every manager has the data they need to motivate their sales teams and reward the best performers, as well as identify areas that need improvement.

The third module provides a forecast of each adviser's business schedule for every manager, which is also consolidated at Barclays' head office to provide a proactive overview of performance at each point of sale.

Essential information

"Ease of use has been integral to user adoption of the SAS Business Intelligence dashboard," says Anne de Palma, an IT Project Leader, who worked with business intelligence consultants Micropole on the implementation. "It has been essential to sharing key information related to the expansion of our business."

"The SAS Business Intelligence dashboard optimizes proactive decision making related to sales activity and the management of the business," says Moyon. "We can clearly see how the business is building through the improvement of individual performance."

Challenge

Barclays Bank needed a KPI system to manage sales teams through a period of significant growth.

Solution

SAS® Business Intelligence

Benefits

Managers have access to information that will motivate sales teams, reward top performers and identify areas for improvement.

Les résultats présentés dans cet article sont spécifiques à des situations, problématiques métiers et données particulières, et aux environnements informatiques décrits. L'expérience de chaque client SAS est unique et dépend de variables commerciales et techniques propres, de ce fait les déclarations ci-dessus doivent être considérées dans un contexte. Les gains, résultats et performances peuvent varier selon les configurations et conditions de chaque client. SAS ne garantit ni ne déclare que chaque client obtiendra des résultats similaires. Les seules garanties relatives aux produits et services de SAS sont celles qui sont expressément stipulées dans les garanties contractuelles figurant dans l’accord écrit conclu avec SAS pour ces produits et services. Aucune information contenue dans le présent document ne peut être interprétée comme constituant une garantie supplémentaire. Les clients ont partagé leurs succès avec SAS dans le cadre d’un accord contractuel ou à la suite de la mise en œuvre réussie du progiciel SAS. Les noms de marques et de produits sont des marques déposées de leurs sociétés respectives.

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