Las Vegas|October 27-29, 2009
General Sessions
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Breakout Sessions
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Workshops
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Roundtables
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Lunches
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Talking Points
Our executive workshops give business leaders an unparalleled opportunity to share real-world experiences and trade best practices. Explore strategies for success with like-minded peers – and find out what you can do to keep your business on the cutting edge.
To facilitate conversation and maximize interaction, each workshop will accept a limited number of participants. Workshops will last 60 minutes, and are concurrent with roundtables. Sign up for a workshop when you
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| Thursday, Oct. 29 | 1:45 – 2:45 p.m. |
- Overcoming Decision Deficit Disorder
Expert: Thomas H. Davenport, President's Distinguished Professor of Information Technology and Management at Babson College
Davenport describes the results from his most recent research study on the new landscape of decision making. He argues that recent decision failures mean that organizations need to systematically examine their approaches to decision processes. Davenport describes new decision alternatives such as the wisdom of crowds, findings from neuroscience and behavioral economics - and how the new approaches fit with more traditional ones based on analytics and intuition. He also details the findings from interviews with more than 50 companies about how they have improved particular decision processes.
- Maximizing the Value of Business Analytics: What Works and What Doesn’t
Expert: Thornton May, Futurist, Executive Director and Dean of the IT Leadership Academy
May will guide you through an animated and very interactive examination of where we have been, where we are and where we need to be structurally to maximize the value of business analytics. His findings are based on two years of research about the role of business analytics in 20 vertical markets and 200-plus organizations. You will learn what others are doing organizationally, what works and what does not.
- The Importance of Innovation
Expert: Geoffrey Moore, a best-selling author, Managing Director at TCG Advisors and Venture Partner with Mohr Davidow Ventures
Moore will offer a practical set of "marketplace navigational tools" and strategies to help you meet today's most compelling management challenges. Through a lively discussion, you will leave this workshop with a “how-to” approach that you can take back to your organization – helping to determine its fate and future in this dynamic economy.
- Looking for Competitive Advantage: Look No Further than Your Customers
Expert: Martha Rogers, PhD, co-founder and Principal of Peppers & Rogers Group
In today’s global economy there are more customer channels and touch points to manage than ever before. Are you successfully managing this complexity and meeting your customers' expectations? Rogers will help you plot your customer experience strengths and opportunities for improvement. Learn the keys to building your customer experience capabilities and highlight best practices that you can implement immediately to help drive real business results. The content of the session will be customized to address your most pressing customer experience challenges (based on a brief survey completed prior to the conference).
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